Typical Challenges Small Pharma Companies Face

In this clip from our March 2021 webinar, Fenton Fong discusses the typical challenges small pharma companies face when developing quality management systems (QMS).

FAQ:
A quality management system (QMS) is a system that documents the policies, procedures, and controls necessary for an organization to create and deliver high-quality products or services to customers, and therefore increase customer satisfaction.

In short, a QMS helps a company to meet its regulatory requirements and customer requirements, and make continuous improvements to its operations.

What Is the Purpose of a QMS System?
The goal of a QMS system is to provide consistency. Your customers should know what to expect from your company, and they should receive the same quality from every purchase they make from you. If you can provide that assurance, you’ll be able to maintain your existing customers while creating a reputation for quality that will bring more clients your way.

A QMS can also aid in your compliance efforts. The data generated by your system can help you to analyze your organization and determine any areas where compliance issues may arise. Data management can also be particularly useful for internal audits and other tests of your overall data landscape.

What Are the Benefits of Using a Quality Management System?
A key benefit of a QMS is the opportunity for continual improvement. Without tracking customer satisfaction, it can be difficult to know which areas of the enterprise are lacking and could be improved in the future. Streamlining and documenting this process will help you understand what changes must be made to assure customer satisfaction. This will minimize customer complaints and returns, saving you time and money in the long run.