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Physician Peer Support: An Organization's Secret Weapon to Combat Physician Burnout
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Angela Chaudhari, MD, a practicing obstetrician-gynecologist and one of the original Scholars of Wellness (SOW) fellows at Northwestern Medicine, recognized the need to combat distress and burnout related to adverse events experienced by colleagues in her department. For her SOW project, she created a pilot peer support program for the OB-GYN department that was eventually scaled up and implemented hospital-wide for all attending physicians. Learn how you, too, can successfully implement a peer support program at your healthcare organization in this AMA STEPS Forward™ webinar.
0:00 Introduction
2:49 Objectives
5:47 Organizational Drivers of Burnout
7:42 Creating a Culture of Wellness
9:52 Peer Support for Physicians
14:05 Protecting Against Occupational Hazards
14:39 Workplace Stress Injuries
16:16 Impact of Errors on Physicians' Life Domains by Level of Error Severity
18:09 Second Victim Phenomena
23:17 Physician Needs Coping with Emotional Stressors
24:53 Stress First Aid
26:01 Physician-to-Physician Peer Support Model
27:08 P2P Network: Referral Process
30:57 P2P Network: Peer Support
32:28 Peer Support: Leadership and Training
33:40 Organizational Change
35:27 Culture Change
38:25 Barriers to Peer Support
40:17 Key Takeaways
40:58 Resources and Toolkits
42:27 Q&A
0:00 Introduction
2:49 Objectives
5:47 Organizational Drivers of Burnout
7:42 Creating a Culture of Wellness
9:52 Peer Support for Physicians
14:05 Protecting Against Occupational Hazards
14:39 Workplace Stress Injuries
16:16 Impact of Errors on Physicians' Life Domains by Level of Error Severity
18:09 Second Victim Phenomena
23:17 Physician Needs Coping with Emotional Stressors
24:53 Stress First Aid
26:01 Physician-to-Physician Peer Support Model
27:08 P2P Network: Referral Process
30:57 P2P Network: Peer Support
32:28 Peer Support: Leadership and Training
33:40 Organizational Change
35:27 Culture Change
38:25 Barriers to Peer Support
40:17 Key Takeaways
40:58 Resources and Toolkits
42:27 Q&A
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