Case: Customization of Bitrix24 for Limousine Rental business #bitrix24

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In this video, I, together with our customer, consider how we did Customization for his business processes for one of his companies.

Our client has many businesses and this is one of them.

The whole business of the client is that he finds customers and sells them to those who give limousines for rent.

How the whole process works in general:
1. Initially, my client is a good marketer and he generates traffic to his website, where it is proposed to rent a limousine in a particular city. Traffic is generated in almost all cities in the United States and Canada;
2. The client leaves a request on the site and the application arrives at #Bitrix24;
3. There the manager contacts the client and confirms the order;
4. Then the manager sends by mail and SMS the details of the order to partners in the city where the client from the website looking to rent a limousine.
5. Partners make answers both by SMS and mail. All answers are tied to a partner card.
6. The manager chooses one for the price and availability of the limousine.
7. Then #Bitrix24 sends the partner's offer for verification to the portal administrator and sets a new price with an interest of the company.
8. After then, while the system has a price for the client, the partner's price goes through the process of renting a limousine and putting it back. Everything is registered in the system.

This solution is suitable for all who provide intermediary services for the commission or marketing agencies who charge per sale.

0:01:19
and the country and the state or province so based on that the system can figure out

0:01:27
how to find things. So what happens is, here's the customized some of the customization here,

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you see it in blue so when a lead comes in, one of our customer service representatives

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calls one of our partners or contacts our partners located in the cities across the country,

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so this system based on that city field knows exactly which partners are in which city

0:02:01
and tries to contact them to get a price for the customer, and then our customer service representative picks the best price,

0:02:10
so here, just to demonstrate it, once the lead comes in,

0:02:15
the customer service representative asks for a price from the partners,

0:02:22
so the price on ask for a price, and here all the products come up that are specifically in that city

0:02:35
so all the partners come up that are in
that city automatically. Now, the customer service rep doesn't have to contact all of them,

0:02:43
sometimes there is reasons not to contact all the partners.

0:02:47
So, in this case we're going to select all the partners, and basically we're gonna ask them to send us price

0:02:54
for specifically what the customer has asked for. So if I press on request for a price here,

0:03:01
instead of sending it right away, it actually, this is another customization it comes in as this

0:03:08
and the customer service rep can actually delete some stuff or edit it

0:03:17
it's like an email, and press send, and
when they press send this kind of request is sent to all the partners.

0:03:25
Now, if you notice here, there
is something there's a little code here and what this code does

0:03:31
is when the partner, when any of the
partner reply back then the system automatically knows to map it back into this customers profile.

0:03:43
So here in a card you see all the history.

0:03:47
So here, it looks like one of the partners have replied with the price. So basically if all four replied

0:03:55
and all four will be shown in the history, and the customer service rep can go into each one of them

0:04:01
see what they provided and choose the best one, and then so the next level