Watch This Video Before You Sign Up for Visible Wireless!

Verizon-owned Visible launched two new unlimited data plans in August 2022, but some users experienced issues with customer service during the transition. In today's video, I asked Visible Chief Commercial Officer Jeremy Bolton about what happened. We also discussed the differences between Visible's $30 and $45 plans, phone deals, and what's next for legacy Visible members who are on Party Pay plans. Thank you to Jeremy for taking the time to answer these questions.

CHAPTERS:
0:00 Introduction
0:32 Breaking Down Visible's New Plans
1:56 Network Experience Factors
5:13 Customer Service Issues
8:47 How Visible's Phone Deals Work
10:34 What's Next for Legacy Visible Customers?
13:13 Incentives for Existing Customers
14:04 What's Surprising About the Visible Customer

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FOLLOW MICHAEL SAVES:

[leysasallie-hall]

I just signed up with visible 3 weeks ago, i live in a rural area so i dont get a signal with any other carriers but verizon so i was so excited when i found visible because i cant afford verizon plan thats post paid because i cant work outside my house because my mother has severe Dementia, I moved into her house to care for her, im her only caretaker. I prey i dont have to change my plan, i only pay $25 a month, its honestly all i can afford

[theonlybuster]

Stumbled upon this channel by mistake, but I have to say the Michael is asking ALL the right questions! Much respect to your understanding of customer problems on more than the top level. You definitely earned my thumbs-up

[merrittfamilycircle]

15:59 I have been with visible for a couple of years, and I have to say I love the service and the price, especially if you need a single line, or a couple of lines, I’ve recommended the service to a bunch of my friends, thank you for keeping the existing party pay price, but I may upgrade to the visible + at some point.
Keep up the good work!
And thanks Michael for asking Great questions in your interview.

[cindycochran]

We were lucky to get in on the unlimited $25/month plan. Once in a while our service is slow but overall it is a deal at $25.

[MichaelSaves]

Thank you for watching today's video. If you found it informative or helpful, please give it a LIKE. Special thanks to Jeremy and the team at Visible for answering my questions.

[btbfree]

I'm glad more companies are joining the competition. In my area the people who work for Verizon, AT&T and Optimum will share your network password with neighbors, and that's why you'll notice a slow internet speed as well. They could be atrocious

[Defensewhiz]

So glad this video came up on the side. I was debating on switching to Visible while their promo is going on, and didn't know they offered a free trial. Just got it loaded onto my phone and will give it a try over the next week and make a decision. Thanks much for the video and the interview

[RandyBeavers]

The info I got from them, is " I HAD" to move (pay more) by the 1st of the month !! But glad I did. The Plus plan service is much much better. Wide band 5G stuff, is still hit or miss, but it's still getting built out.

[CD-rlsx]

My experience with visible has been awful. Extremely slow, data speeds, text, not going through. And customer support that takes forever. After two weeks, I wanted to port my number out and visible is making it extremely difficult. They keep coming up with excuses why they cannot do that. Had to file a complaint with the FCC yesterday, and now they are finally working on it. I would avoid this company, even as cheap as they are.

[tabithaedwards]

They lied saying we would not be forced over to the new plan but we are. I'm on legacy plan. Service terminated and auto pay shut off. They don't give you very much time to make decisions
on changing the phone plan.

[antant]

I love visible wireless been a customer for almost one year now. Yes they had some bad experiences but what cell phone company is perfect. I remember being at a packed NBA basketball game and still hit 1, 000 on the upload not making this up. Yes this year I tested it last month at the game. Honestly never seen a prepaid service who had a trade in your old phone. They have it and I love it.

[tomruth]

Bringing your phone to Visible can be problematic. I've been without any phone almost a week and you can imagine what that's like. I'm still without a phone and I hope this can get figured out soon.

[Tony-ztvz]

Great interview. The questions were spot on. Direct and questions that people want answers to. A lot of interviews don’t seem to go in debt. All the questions I had you ask. Again, great interview. I had to share my thoughts. Good job!

[hatchgrafix]

I just had to ditch visible for botching my upgrade. Been a loyal customer on the legacy plan for a long time. Attempted to upgrade to visible + and it was just a nightmare. Their chat support is awful, redirected so many times and never seeing a resolution. Then when I finally get somebody who probably has the leverage to make it work, they just reply we fixed it you now need to reboot your device and all will be well. It never was. Was without my primary phone line for 1 week. Would have been longer had I not told them to revert my plan to the non + and put my old sim back in. Off to find a new carrier. Cheers

[tripmomnichols]

My Esim transfer wouldn’t work with new iphone14 after 5 hours and 10 different support people I was forced to switch to the $30 plan! I explained I wanted to keep my $25 party plan and they said no I had to switch and everyone will be switching in January. So disappointed with visible!

[jaympatel]

Hey Guys, I’m here to tell you that VISIBLE IS NOT TRANSPARENT BECAUSE EVEN THOUGH VISIBLE ADVERTISES FOR THE 15 FREE TRIAL THAT NO CREDIT CARD OR BANKING INFO IS REQUIRED, WHEN YOU ACTUALLY APPLY FOR TRIAL, YOU ARE REQUIRED TO PROVIDE YOUR CREDIT CARD INFO!!!

Secondly I have applied for the Visible+ plan since January the 27th, 2023 and the plan is still not working!!
So Jeremy what do you have to say about this ongoing nightmare???

[dallas]

For me at home I'm on Wi-Fi . (Mostly everybody I think) I wouldn't be even using the network until I go out in my car or I'm out for a walk. Right now I'm currently on Verizon's prepaid Network 38.00 a month . I'm leaning toward visiabe mobiles 30 a month plan . I think the $45 month plan would be completely worthless to me..

[jccbsl]

It sounds pretty good, but I get skeptical when every answer gets prefaced with "That's a great question".. I see it from many politicians.

[Mia_wpt]

I went to Puerto Rico. Part of the United States. Was there for bout 3 weeks I didn’t have any service at all.

[johnmikelljr]

Michael, I tried to transfer to Visible from Verizon to save $$… it has been the worst experience. Going on 24!hours and still cannot send text messages nor receive phone calls. The lack of an active customer service person has made the total experience even more frustrating if that is possible. I would not recommend Visible to anyone based on my personal experience.