StreamTech Case Study: DCL Logistics

DCL Logistics is a third-party logistics provider who offers fulfillment and logistics services, as well as other value-added services such as kitting, testing, assembly, and customer service to a wide variety of clients - some in consumer electronics, as well as consumer packaged goods, enterprise hardware, health and beauty.

One of the needs of many e-commerce brands is the ability for their logistics provider to adapt to quickly changing order volume. During promotions, a new product launch, sales, or peak demand—such as the holiday season, when shopping is at an all time high—daily order volume can double or triple what is seen during the typical off-season day.

Having a 3PL with the tools to adapt to this very normal part of e-commerce business is key. Quality fulfillment (products sent out accurately and on-time) is directly correlated to high customer satisfaction. So when an experienced 3PL like DCL Logistics looks for ways to keep their customers happy, they look to their automation tools to help them scale up, or down, with only a moment’s notice.