Introduction to Consumer Duty (UK) - Course Trailer - TalentLibrary™

Train your employees on Consumer Duty's 4 outcomes, cross-cutting rules, and fostering a customer-focused culture.

What's covered in this course:
*The cross-cutting rules and how they relate to the 4 outcomes
*The 4 outcomes in the Consumer Duty and how to achieve them
*How to encourage a customer-focused culture

Why your teams need this course:
This course is ideal for those working in the financial sector, following FCA rules when handling regulated products or services, as it covers the Consumer Duty, explains the 4 outcomes, and the cross-cutting rules. It’ll also give them useful advice on putting the Duty into practice, to build a customer-focused culture in the business they work for.

Watch the Financial Conduct Authority (UK) course collection:
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