Level up your CX with Self-Service and AI Search | Freshdesk Webinar with Yext

For episode 3 of #LevelUpYourCX, our host, Eric Bohren, is in conversation with Joe Jorczak, Heady of Industry, Service & Support, at our Tech partner, Yext. Hear them discuss how businesses can cater to the want-it-now culture and understand customer intent better. They will also be touching upon the role of self-service in search and support strategy and how to #LevelUpYourCX with Freshdesk and Yext.

Some highlights are:
2:50 Importance of self service
4:09 Build a customer experience strategy
9:25 Understand natural language processing

#Freshdesk #AI #selfservice #CX