Unreasonable Hospitality: Will Guidara

Transform the value proposition of your personal and professional life with insights from restauranteur and author Will Guidara. Will shines a light on what needs to happen to make someone’s experience with you meaningful and memorable from start to finish.

Guest Bio:
Will Guidara is the founder of Thank You, a hospitality company that develops world-class destinations and helps leaders across industries transform their approach to customer service. He is also the former coowner of Eleven Madison Park. Under his leadership, the restaurant received numerous accolades, including four stars from the New York Times, three Michelin stars and in 2017 was named number one on the list of the World's 50 Best Restaurants.

[canadude]

I am so full of gratitude that I am finding content during my rabbit hole pursuit about Will Guidara. 3 days ago, I had no idea who he even was! I am so captivated by him, and am excited to apply the simple tweaks that can make my ordinary business flourish! Thank you so much for the interview. If you'll excuse me, I gotta run and give my clients Unreasonable Hospitality.

[FractionX]

Best book I've read in a few years. Great stories, practical application, inspiring stuff!

[gemaencanada]

I love how gracefully his dog sleeps while his master inspire us.

[Parkinson]

What a brilliant interview. Just loaded with powerful truth bombs and smart ideas. On customer service, Tom Peters may have a worthy successor

[nnamdimusic]

Will Guidara is such a great communicator

[joshmartin]

I saw this book featured in the second season of The Bear and I feel very enriched for having found Will Guidara and this amazing podcast. Thank you and keep up the good work

[yishakfirehun]

Wow. My first time watching a podcast; it's worth it. 👏 Thanks, Will.

[rebeccaschanna]

So looking forward to reading this book, which is something I’ve wanted to do since first listening to Will on Simon Sinek’s podcast. Thank you.

[TheQueenGreat]

This is truly one of the most inspiring episodes - it resonates so deeply. Every inch of it. Yes, hospitality but very applicable to very area of life! So deep! Just ordered the book. Thank you Scott for interviewing Will Guidara. Thoroughly enjoyed this 👏👏👏👏👏

[joanne]

This was incredible, thank you for sharing👏

[JeffONeill-wv]

Why does Will Guidara never mention Daniel Humm when he says “I owned it, my restaurant, I sold it? “ I thought they were such a team and partners???

[TheCriticalChris]

20:52 - You leave a bottle of cognac on the table for the customer to free pour?! That’s a great way to get your liquor license revoked, in most states at least.

[messthebest]

Tell the host to empathize more with his guest, there are moments in the interview where he is emotional and I think that feeling should be treated differently.

[kayumochi]

Will is great but the host is full of himself.