Jabra Engage 50 II - The Best Call Center Headset In The World!

In this video, Dave reviews the Jabra Engage 50 II. Learn about all the cool features this headset has and listen in on the mic tests to hear how crystal clear the mic quality is. Learn about Jabra's new software called "Engage +" to help you have a smoother work flow and better customer service. Also, check out Jabra's new Engage AI which helps give you live feedback on how you are speaking with the customer to help give a better experience. Let us know your thoughts in the comments below!

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Time stamps:
0:00 - Intro
0:46 - Design
3:10 - Connection/controller
5:15 - UC VS Microsoft Teams
6:36 - Speakers
7:33 - Mic tests
8:35 - Final thoughts
9:13 - Engage +
10:19 - Jabra direct
10:56 - Jabra engage AI
12:40 - Pricing

JH 12hrs

[pjmorgan]

Worth mentioning that you can set up all the options in Jabra Direct on another computer and then move the headset to another computer and the settings are retained without needing Jabra Direct to be installed. This is great, when your work doesn't allow you to install software.

[CatchMeIfYouCanRun]

Maybe its time to do a refresh of the best Wired UC headset from a Mic Quality perspective. some reco 1) Jabra engage 50 II 2) Poly 8225 3) Logitech Zone Wired

[DVSx]

thank you very much for review! I want to ask one more quite important test:
imagine a room with 4-5 people sitting nearby, behind nearby desks by the left and right, on your back, and in front of you.
they all have ongoing meeting, they all actively talking. together with you, simultaneously.
how will mic NC perform here?
thank you a lot! this kind of test means a lot for many small-room-office people!

[avatar.]

Love how much research you put into your videos. I'm starting a new job that requires a wired usb headset. Is this still your top recommendation?

[glennover]

Just got mine today. I work from home and have tried so many sub-$50 headphones. I also have a pair of Jabra Evolve2 65 wireless but these are by far the most comfortable pair of headsets I've ever used. I love the convenience of having a volume knob where before, I had to click into the speaker icon. While I haven't used it yet, I like the idea of being able to unplug without having to take the headset off as well. I really believe my search for the ideal headset is finally over! These aren't cheap, but considering I use them eight hours a day, they're totally worth it! 🙂

[ElaineJayCalamba]

Hi, I just wanna ask about the lights on the headset. Mine stopped working, can you teach me how to troubleshoot so that lights (green&red) will turn on again. Looking forward to your response. Thankyou!

[cloudy.whales]

Your videos have been very informative! I have been looking at the Jabra headsets and I am torn on what would be best. How does the Jabra Engage 50 II compare to the Jabra Evolve2 50? Which does better with cancelling out background noise? Thank you in advance

[IslandHub-mw]

What's the difference between this one from the 1st Gen?

[aylorpaul]

Which version do I need for training puppses . QC connect tk connect to y training cable

[auxide]

What do you think is better? This versus the orosound tilde pro?

[goodgoodislandgal]

What if you using the company computer can you still use this headset without downloading any applications?

[Schlomovision]

It sounds and looks great! Is headset this plug in and play, or does it require the jabra software to run on a computer? I have had issues in the past with Jabra products getting taken over by teams, and then not working with cisco voip

[anima]

It's the best headset! Thank you for this great review. Now only MS Teams has to work properly, then working would be a pleasure. Or what is the reason if the mute function in teams does not work despite all the updates to the headset? Greetings from remote Germany 🙌

[melissapeoples]

Thanks for all that you do, because of you I just order my jabra Engage 50 ii headset !!! I'm so excited!!! I work from home, and I use teams. I know that I'm going to enjoy my headset. Can I download the jabra software while using ms headset?

[JoshincredibleCabrera]

This is a great review video. Kudos!!!

Sadly my take on the Jabra Engage 50 II it needs improvement the material is lightweight plastic, when I removed the headset from head it “snapped easily” thus Extra Careful is a must!

[pickles]

Does it have active noise cancellation?

[maikeru_pk]

Is the controller also a hidden external soundcard or just a controller?

[Eden]

Hey David! Does the Microsoft teams version work on other platforms of do you have to use a software for it to work?

[magnenvedmen]

As I see, the microphone is
good and for example the customer cant hear the background noise. But do the speaker hear background noise while speaking? I don’t mean the 100% cancellation, but for example other voices in the offise, or at home?

[sergiojimenez]

I have issues understanding the other end voices and focusing, which headset do you reccomend? Preferably wired