Microsoft Dynamics 365 Field Service: Overview & Demo | Velosio

Join us in this brief demo of Microsoft Dynamics 365 for Field Service. In this demonstration Bill Kinahan from Velosio covers what Dynamics 365 Field Service is, how to use it and provides a quick demonstration of all the features Dynamics 365 Field Service has to offer.

By watching this demo you will learn:
- How to create and manage work orders from a variety of sources, such as cases, opportunities, and service agreements.
- How to schedule and assign work orders to technicians.
- How to track the progress of work orders and provide real-time updates to customers.
- How to integrate with other Microsoft Dynamics 365 applications, such as Sales and Customer Service.
- How to use mobile devices to access and update work orders in the field.
- How to create and manage maintenance agreements.
- About the integration with Microsoft Power BI for advanced analytics.

Dynamics 365 for Field Service empowers companies to deliver predictive and proactive service to improve customer satisfaction, first-time fix rates and resource productivity through advanced scheduling, resource optimization and mobile enablement.

Chapters:
00:00-01:39 Dynamics 365 Field Service Introduction
01:40-03:55 Creation of Work Order in Dynamics 365 Field Service
03:56-04:37 Maintenance Agreements in Dynamics 365 Field Service
04:38-05:44 Dashboards in Dynamics 365 Field Service
05:45-05:59 Cases in Dynamics 365 Field Service
06:00-08:39 Work Orders in Dynamics 365 Field Service
08:40-09:49 How Cases & Work Orders work together in Dynamics 365 Field Service
09:50-11:39 Schedule Board in Dynamics 365 Field Service
11:40-14:52 Mobile View in Dynamics 365 Field Service
14:53-16:29 Closing Work Orders in Dynamics 365 Field Service

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