The 8 Biggest Consumer And Customer Experience Trends In 2022

Our world is changing rapidly, and so too are consumer expectations. Therefore, if your business wants to continue to add real value and solve customers’ problems, you will have to rethink your products and services to take account of the huge shifts taking place!

These shifts can be broadly classified into 8 transformative consumer trends, as depicted in this video 🎥

Reimagining your business to account for these trends takes guts, especially since it may necessitate cannibalising your current business model. It also necessitates humility – the humility to examine other industries and organisations and identify what they do better.