Southwest CEO: Airline ‘almost cannot apologize enough’ for holiday travel chaos

Following the holiday travel chaos that canceled nearly 17,000 flights, Lester Holt spoke one-on-one with Southwest CEO Bob Jordan on the Department of Transportation’s investigation and how the airline is trying to prevent future issues.

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[russellharford]

Software problems? Maybe that could have been avoided by spending money on upgrades instead of buying back stocks!

[Watermelon_Man]

Traveling during any month that ends in “ber” comes with a certain risk.

[perrybelcourt]

Senator Bernie Sanders told transport secretary what to do months ago and he didn't listen to senator Bernie Sanders

[accidentalinfluencer]

Wow…”almost cannot apologize enough”…that must be hard for you Mr. CEO 🙄🤦‍♀️

[wallend]

They're still going with the "our system worked as designed" line? It is not a proper apology if you are hedging the language around it in order to *not* incriminate the company.

[mickwelch]

Any other CEO as inept as this one would have had his •ss fired !!!!

[alpenglow]

From a former airline person...
Cancelling a half full flight, increases the yield from the next flight when it operates with all seats filled.
Overbook because somebody might not make the flight.
Rather than a refund, give them a credit.

[JKiler]

I just want to ask these big company CEOs who put off and put off tech upgrades because they're 'too expensive'... Did you learn anything?

[joanthomas]

I'm flying with you guys in February. Now I don't want no mess. Lol

[jeffreybrianring]

I don't understand how they could lose 800 million in 10 days when people are supposed to be so broke they can't buy food or pay bills. Something fishy going on here or everybody is lying about their financial situation.

[abigailfocht]

We still have not gotten reimbursed. This is crazy. I laugh because they say they have almost paid everyone yet when we call they say they have so many they can’t keep up..

[TeZNight]

I still think southwest is the best airline

[karenmbbaxter]

Sometimes things happen and I get that why in the heck were they flying passengers bags without them? People were asking for their check-in bags back so they could make other arrangements but were being told it was sent to their destination without happens to the many people who just decided to wait things out in a city hotel until things calm down but if they want to put on a jacket, change their underwear, change their babies diapers then they can forget it because THEIR LUGGAGE was sent without si the dumbest rule I have ever heard of and it makes no sense,

[tjmcmaster]

They are more worried about the money, nothing more and now they need to back peddle to cover their ignorance.

[susanfudge]

Wish he could ask pharma execs these tough questions.

[ravinluckyscavenger]

It also happened in my Country enough.

[samkim]

I am going out of my way to NOT fly Southwest on my business trip even though my company has a contract with them. Hope the contract doesn't get renewed. SW's IT system is so antiquated that I can't book a flight online through my company portal and get an immediate response. I have to call a travel agent to have him manually book the flight. I usually am on hold for at least an hour for a flight that I don't know if it is sold out or not. Terrible! No such issues with AA, Delta, United.

[tylerriley]

I'm pretty sure the CEO was a little nervous when talking to Lester about the incident

[jeebusk]

2:30 lol the 737 software also
"performed as designed" ...

[titleshotsports]

Still waiting for my car rental refund