How did NetCom Learning achieve a NPS Score higher than Apple?

Eugenia Bachaleda states that NetCom Learning understands the importance of customer service and that combined with top instructors are the primary reasons for NetCom Learning's high Net Promoter Score (NPS). According to Eugenia the entire team at NetCom including learning consultants, instructors, learning staff and training delivery team have a consistent customer service attitude which is shown through the company's focus on providing the best training and user experience in the training industry. She states that we ask each and every customer how can we improve our service, what can we do better.