N.B. couple 'stuck' after being denied travel over damaged passport

A New Brunswick couple with minor damage to their passports weren't allowed to fly home.

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[tungtang]

Refunding $25 is worse than being insulted.

[justlookin]

No surprise it was Air Canada, I’ve had several bad experiences with them. Never fly with them again. You can’t fix stupid.

[OhNoMrBill-ygdy]

Air Canada marketing slogan:
"We're not happy until you're not happy".

[Lumidar]

25$ Refund? what is that refunding, an extra baggage charge?

[thisspacenotforrent]

So basically don't fly with Air Canada...got it...

[christophec]

I would understand for a damage on the name / passport number. However, for the top of the page, it's non-sense.

[clydei]

Air canada has a really bad attitude When that company was going Going bankrupt they should have just let it go bye bye

[razorburn]

Air Canada being terrible to passengers? Sounds about right.

[venom]

They really don't hire the best and brightest, don't they?

[bobjohnston]

25 dollar refund is a slap to the face

[jeremythebeer]

This is crazy. A Passport could be considered a heavily used document. Wear and tear must be expected. Go to a plastic card if it is such a concern.

[brndnryn]

It’s not possible to boycott Air Canada, if you travel semi regularly. We’re a tiny country and we love monopolies.

[JT.Pilgrim]

It happened to me for a single drop of water that fell on my passport. Air canada never reimbursed me.

[thepegger]

Sounds like the decision was made by an overzealous and unqualified Air Canada staffer? The fact that they could get on a bus and cross the border with the same passport (shown to homeland security) indicates to me that the passport was not that badly damaged.

[ldoiron]

Air Canada sucks, never travel with them.

[BlaacHollow]

dont let airlines determine this, let the customs or airport security determine this.

[Resologist]

Nothing but Air Canada employees doing their best to frustrate travellers! I have not flown with Air Canada for over 30 years because of their lack of common decency and poor service standards!

[firewood]

Air Canada is the worst airline. I stopped flying with them back in the 80's. They just keep going downhill. I hope they go bankrupt.

[randolfo]

'Potentially cause problems at a point of entry' - Well there's Air Canada's excuse, wide open to interpretation.

[ser]

This is what happens when you let one extremely under trained employee have too much control.