Banned From Buying Leatherman Multi-Tools!

[lonestardude]

I did hear from somewhere that Leatherman can cancel orders for their Garage series releases if the buyer has a traceable history of buying just to resale at an exaggerated price. If this is true, THANK YOU LEATHERMAN and any other manufacturer/maker that can do this! I truly hope you get your issues with Leatherman resolved, and thanks for the videos!

[designerd]

I'm fed up with getting an email that something is back in stock and it being sold out by the time check it out less than an hour later. I refuse to buy from scalpers and Leatherman won't be getting my money anymore until they can have a reliable stock on hand.

[dalecarr]

I wonder what is going on at Leatherman. They haven’t been going to trade shows, haven’t produced new tools and aren’t in very many brick and mortar stores.

[dandybufo]

I commend you on your patience ! You are now one of my role models for not being a dick when things don't go my way.

[mksonmor]

I would not buy a Leatherman. To me Gerbers are less clumsy and their customer service is awesome.

[imanassole]

😂😂They charge 150 dollars for a LM surge and they're short staffed?! Hmmm where's all that extra money going?

[sandy_knight]

It sounds more likely their website wasn't working properly (possibly down to black Friday and an underpowered web server) and they're just making excuses .

[kevinferguson]

Why would you even want to continue to buy from Leatherman directly after that? You would be paying full retail price from them and there must e countless vendors of Leatherman in the USA that would be more than happy to deal with you and offer you a discount price.

[JaspisB]

Either way that's horrible customer service... Really hoping it gets solved soon

[edwardfletcher]

WOW ! That's incredibly petty of Leatherman, a real Amazon level of crap customer service !!

[HOLOCULT]

$50k$ in leather man you own and they won't accept more of your money... thank you for the heads up... kinda sad, I was gunna get 2 custom signals for my 2 boys. Not so sure now...

[theoretex]

I called Leatherman yesterday because I purchased the Juice XE6 on 10\23 and wanted to see if they would honor the price difference since I bought it at full price and now it's 50% off 30 days later. They told me that they don't do that but I could ship the one I purchased back and buy it again at the discounted price and get the refund. I ended up buying both Juice models and the CS4 I'm gifting to someone, but I've NEVER heard of the situation you experienced. Sounds a little sus to me especially if you used a different account to make a purchase. Might have to go to a retail store like Lowe's if they have they model you're looking for.

[edu-kt]

That sounds awful. I hope you can get that issues solved soon.

[pinkhelmet]

I've banned myself from buying Leathermans. One of my Crunch's handle broke (while mending my motorcycle after a fall) and while the local distributor hasn't answer my email, Leatherman did eventually gratified me with an answer but just to let me know that they will not sell me a replacement handle. So hello SOG/Gerber/etc.

[carlosrivas]

Was trying to buy from leathermen and it says the same thing about my payments method. I’ve never bought anything from them before tho

[nasiralpharia]

What is going at Leatherman... No new recent tools and now no help...

[johnkraemer]

That sounds crazy! Leatherman could do a much better job with their customer service!

[dobie-at-home]

🤔 well, that definitely rates a 9.0 on the weird-$h1t-o’meter!
I’ve never heard of that happening like that even WITH an alert.
Alerts like that are usually on a card, not an individual, but they seem to have it on your Leatherman data in their system. 🤷🏻‍♂️

[Adeoneer]

What a let down with customer service from the original multitool company. See if the wife would open an account for you and see what happens.

[lawrencehubbard]

I saw this and thought at first a joke. I think you should ask for a supervisor. To ban you is over multiple orders makes no sense.