The Real Real - Where Do I Start?! My Personal Experience & Issues with TRR & Tips to Consigning

The Real Real - Where Do I Start?! My Personal Experience & Issues with TRR & Tips to Consigning with Channeling Luxury with ~~Dani B

All views are only my own from my own experience.

Where do I even begin. The Real Real has a place in our market and provides opportunities for us to buy pieces at a discount, and consign pieces that we aren't wearing. But, they aren't without their issues. From losing pieces to incorrectly pricing garments, or not even knowing what something is.. Here is my experience so far, some actual examples and my thoughts on how you can stay on top of what you consign to help keep mistakes from impacting your bottom line.

#therealreal #consignment #fashion

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[LadeeHaha]

I have had both good and bad experiences with them, mostly ok so far. Yes, they have mis-priced my items, for example, a crystal embellished Balmain jacket listed (and immediately sold) for $200, but they agreed that it should have been listed at $1980. They did eventually refund me back whatever my commission would have been. So yes they have issues with their pricing, and losing items. I wish they would let us approve the listings before they go live. We could go over "our" listings and either instantly approve or point whatever problems they may have in the title/description/price. That said, their services are invaluable to those of us who for whatever reason can't sell these expensive items on our own.

[nikkinice]

Awesome video and advice. Thanks for sharing this. I live in NY and have consigned with them for many years as we and I have also had several similar experiences. Most often I have to deal with the low pricing and extended periods to list items as well. I did not realize that I could get pricing before the items list for things other than handbags. Certainly a great tip for the future. Also huge shout-out to you being a professor! So cool! I’m an Adjunct myself who teach evenings afterwork at my full-time job. Great to know there someone else in the profession who appreciates lux!

[Love-dwry]

I recently had ny first Zoom ever to sell with them and wanted to research them more before shipping off a box of items. I am beyond appreciative to you for making this video! All of what you explain is what I kind of suspected would be the case. I'd be better off doing most anything else! Love listening to you! Subscribed! 🧡

[lookingforluxe-cdil]

I have to agree with you, as a consignor you should be concerned about doing right by your client.

[JLOrenstein]

I am lucky with TRR - I have had excellent service, I do alot of consigning and have been very satisfied. TRR is the only platform I use.

[fionacrispin-jennings]

I've only used them to purchase from as I am in the UK, and will not be using them again! I have made one purchase which was a Chanel cardigan from last falls collection. The description was pristine with tags. When it arrived (very badly packed/squashed) it was clear that it had been worn a lot! All the button holes were damaged and one ripped so that it would not close, and a crystal button had stones missing. I raised my concerns and they paid for the shipping back which was a relief as it was around £250 and I received a refund. But my first bugbear is that I had to pay the import and customs tax to the delivery company and I can't seem to get a refund for that! My second bugbear is that it is listed again with exactly the same description - not fair on any future purchaser ☹

[lorijw]

I have had the same experiences with TRR. They lost a box of Louboutin boots and shoes and never found it. The ended up paying for what was listed in the box, but I'm sure not what should have been paid. If we did not keep track of what we had sent we would have never known.

[patr]

I used to sell on Poshmark but they take 30% of each sale which is quite a bit. And then when the California law passed in January 2020 that their sales are no longer tax free it slowed down my sales by about 40%.. I stopped selling a year later.

[Yeahusawyou]

I agree that they are crazy. I sent a Moscino McDonald's jacket and they sold my jacket for $115 . My jacket was sold for such a ridiculous price. It was sold as soon as it was uploaded, so I didn't even have time to ask for a return. The same McDonald's skirt sold for $80. Another Moscino skirt sold for $80, so I had a total of my money $45. What the hell is their price standard?
It's already sold before I say I don't like the price. Because they uploaded it at a ridiculously low price .

[blufincht]

Hi Dani,
I know that The Real Real has a huge reach but is there another company (you would recommend) we should work with that can sell designer Ready to Wear clothing?
Thank you for always sharing your real life stories with us. It has been such a huge help for me when it comes to shopping on the high end.

[babyplayingpiano]

Thank you very much for very helpful information. Thank God I didn't consigned with them. I was thinking about it but now definitely won't do it.

[Az-etof]

I think you should've mentioned your good experiences with them as well. I know they make mistakes (as any other re-seller), but in most times they get it right in my point of view.

[plussizedluxury]

Oh wow, I’ve only sold one time on TRR, but they had a storefront in Atlanta (now closed), so it was as evaluated right in front of me. I’ve been more concern about their authentication process. 😅

[crimsonmai]

I just checked and your silk blouse is listed at 25% off! 🤯I'd buy it if it were a bigger size.

[crabcakes]

I’ve only consigned with TRR in less than a month and it has been a terrible experience. They do not know how to price and you don’t make a good commission on your items. Sent in ten items and sold five within a week or two. Three out of the five were sold deeply discounted/with coupon codes, which also affects your commission. For this very reason I’ve requested to have my other remaining items sent back. I feel like I am losing money using their services and I won’t tolerate their business model any longer.

[heysaras]

You’ve given every reason to stop using them!

[patr]

At 24:33 That THEORY sweater retails for $400.. and they sold it for $13? Yikes. 😮

[cclibre]

The Real Real KNOWS what they are doing…. They only want their CUT !

I consigned several items that were sold for thousands less or loss during transaction.

Only consign items no one will accept.
I personally have purchased items from them I couldn’t get ANYWHERE else for that LOW price!

[carolemiller]

They screwed me over too it's a racket

[miriamha]

That’s awful!!! Also it sounds stressful. I couldn’t. Hope you can find a better way to sell.