Running a PPG meeting about total triage

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⏰ Timecodes ⏰

00:00 Get set..
01:00 Patient Introduction
02:28 Modality Wellspring Surgery
04:08 Who are Modality?
07:28 More details on Modality
08:12 Modality Windmill
10:25 Modality Wellspring Patient Survey
13:32 Telephone changes
15:50 Signing in easier
17:08 Right person first time
18:08 More capacity
18:56 General Practice challenges
20:32 What a GP does at Wellspring now
23:35 Planned changes to appointments - Total Triage
26:50 Process at home
28:38 Making medical requests
30:14 When you cant use online
33:25 Patient questions
33:33 Why certain services are not at Wellspring
34:45 Bring blood tests back to Wellspring
36:35 Getting prescriptions easier
39:39 Wellspring Pharmacy is not Modality Wellspring
40:14 Timings and using online requests
44:30 Submitting requests for others
45:50 Flow and confidentiality
#primarycare #generalpractice

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