AWS on Air: AWS What's Next ft. Contact Lens and Wisdom for Amazon Connect

Kunal Batra, Sr Developer Advocate, Khanke Kaustubh, Sr Product Manager, Amazon Transcribe and, Yasser El Haggen, WW Solutions Architecture- Productivity App discuss Contact Lens for Amazon Connect that provides real-time insights into customer experience issues during live calls. Amazon Connect Wisdom uses machine learning (ML) to drastically reduce the time agents spend searching for answers.

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