Workshop - Service Excellence Champions

This video shares a brief overview of Theo Gilbert-Jamison's Customized Workshop on Service Excellence Champions.

This workshop is also based on my book, The Six Principles…, and is designed to help your Service Excellence or Customer Experience team navigate through the process to create a customized approach that is unique to your organization.

• Topics covered in this program include:
• The Foundation for Driving Excellence
• A Six Principles Gap Analysis
• Development of customized Standards of Excellence and Supporting Processes to Drive Excellence
• And an Implementation Strategy

Performance Solutions by Design is an elite consulting firm that caterers to luxury and premium brands with an emphasis on transforming organizations to create the ultimate customer experience. We specialize in helping organizations achieve and sustain a culture of Service, Performance, and Operational Excellence. We offer our clients an innovative, yet comprehensive approach to elevating customer loyalty and bottom-line results through 100% employee engagement.