Installing a pulldown or pullout faucet with Reflex | Moen Guided Installations

Learn how to install your own pullout or pulldown kitchen faucet featuring Moen's Reflex system.

[jeffthompson]

Great video. Just installed the Moen faucet today, and it was much easier as a result of watching this video first. Thanks for putting it out there for us.

[alexmaclean]

Just bought a Kaden in ss to go with our new ss sink this video made things super straight forward. This faucet feels and looks so much better than the old one we bought the house with. Not cheap but you get what you pay for and Moen has a reputation for excellent customer service if you ever need anything replaced.

[cflower]

I have had my Moem pullout for10 years. I have had a couple of issues and when I called them they were quick to solve my issues and sent needed parts at no cost to me. I have been impressed with their service. I have bought other Moem faucets for bathrooms since. Just register your faucet when you install/buy it and call them if you have a problem. Easy Peasey .

[byyqsev]

I have had similar model which had leaking from the quick connector (hose to faucet), it could not be repaired. I have sent Moen an email from their website, after 48 hours received an email with shipment information of a new faucet. Watching this video was very helpful to install the new one. Excellent customer support.

[shawmahawk]

Helped us do our first DIY thing in our new house, AND saved us from a plumber call. Thank you!!

[AStanton]

This is an excellent video.  I just installed a Moen kitchen faucet and wish that I had seen this video.  In my experience, I believe that Moen makes an excellent product.  I have hard well water in my house and the Moen faucets hold up well for me.  We had a Moen shower valve for 24 years that only had to be rebuilt once before the bathroom was remodeled.   The only thing that I would add to this video is about the plastic wrench included with the faucet kit.  I would never throw that wrench away when done with the install.  Instead, hang it on a nail under the kitchen sink.  You or the next owner might need it again some day to remove the faucet.

[theseeker]

Just bought the Moen today. I'm glad this video popped up! Hope installation goes well and easy like this video

[wayneguilian]

Mahalo much!!!
By following your instructions step by step, I installed my sink facet.
Mahalo again for your well done video.
God bless you.

[Chris_Styles]

great vid. thanks My faucet was shaky and this save me 2:17. Thank goodness I had the tool

[gregmitchell]

Just installed a moen pull down kitchen faucet. This video was perfect. Toughest part was getting out he old faucet. Love Moen products. Thanks for the instructional video Moen!

[russiorillo]

excellent video. Had to tighten faucet by turning nut on brass tube. easy quick connect. Popped off and snapped off weight pulled hose thru. Sent for plastic tube wrench. followed direction on tightening with screwdriver. Snapped hose and weight back.Saved cost of plumber.Oh yes got wrench first.  lol

[stephenbamford]

We just got one of these things, the model 7594C. The instruction pamphlet did not have the model number on it. The model number was found on the box. The instruction pamphlet had an INS number on it that was completely different from the model number. Ours was marked 'Arbor' on the box.

The escutcheon, that piece of metal that fits over the 3 holes on the top of the sink has a gasket associated with it. It's used to cover the two side holes of sink made to accommodate other styles of plumbing that include hot and cold water handles. The 2 side holes are unnecessary for this type of faucet. The escutcheon covers the left and right holes while allowing the faucet to be fitted into the central one. The braided plumbing lines fit through the escutcheon which is affixed atop the 3 holes. We used the escutcheon to cover the two holes on either side of the faucet fixture. The braided service lines that come on the bottom of the faucet fit through the middle hole and connect to the cutoff lines.The one marked "Hot" needs to be connected to the hot water cutoff valve. The other to the cold water cutoff valve.

There is a separate small circular gasket that comes with the faucet it if you have a sink with only a single hole for for this type of faucet and not for the kinds that have hot and cold levers on the left and right sides. Because we have a 3 hole configuration on the top of our sink, we found the extra gasket confusing. It is round and about the size of a silver dollar and made of some sort of pvc or other material. Eventually we found this video from Moen that showed it was unnecessary in our situation, so we used the escutcheon with its gasket which is elongated to fit the bottom of the escutcheon. The gasket has two snaps that fit into the bottom part of the escutcheon.

We connected the thing using the rest of the instructions as provided in the instruction pamphlet without incident.

It should be noted that in our case, our cutoff valves are older and initially, they would not shut off completely, so we shut the water off to the entire house while making the installation. At some point we will need either new ones or we will have to replace seats. I expect to replace these with new ones because they appear to be old plastic ones. The use of seats and washers to seal cutoff valves was the standard in former days as I understand it. Plastic is not as long lasting as steel and brass fittings more commonly found in the past.

For now, after a tiny bit of leakage, there is no more leakage. I have been told with older and cheaper cutoff valves, if they have not been turned on and off, there can be minimal leakage. By turning the handle of the cutoff valves back and forth a few times, this will usually stop the leaking. It is important not to exercise too much force if this should happen.

We did call a service technician at Moen who was very helpful. She established that our escutcheon gasket would work and it is. When it arrived in the packaging, it was bent so that it was bent, almost folded in half, the pvc or plastic material of which it is made having been stressed. I was reassured having sent them a photograph by texting that it would likely be ok. It was and still is after installation. They did offer to replace it but I was satisfied with their assurances.

To sum up, the Moen Arbor Model 7594C chrome faucet we installed seems to be working fine. There are no leaks. It takes some skill as a contortionist to get under the sink to do the work, but it is do-able, even for a non-plumber like me. The instruction pamphlet could have been made to tell the reader that the single small gasket for a single hole on the top of the sink installation is not needed for a 3 hole installation. Also putting the model number and name of the thing on the pamphlet would help consumers like us be better able to identify the thing.

The sprayer itself, is chrome plated plastic while the rest of the device is metal. I am a bit concerned the sprayer might leak at some point. Not quite 2 years ago we bought a competitor's product and the wand itself was made of plastic. We were disappointed that under normal use, the competitor's plastic wand and sprayer leaked not from the spraying end of it, but from the handle itself. So I am not convinced that plastic designs are all that good. Perhaps Moen has a metal sprayer head. I am uncertain what the costs would be to include a metal head.

In previous applications using Moen products, I can say I've had positive experiences. Their cartridges which do require replacement over the years, are fairly straight forward. The medium of Youtube has been a great venue to help folks like us learn to become more self sufficient and self reliant. To be sure, professional plumbers have a lot of knowledge and expertise and calling on them is something to do if required.

[briankirchoff-thevoiceover]

Funny to see these faucet installation videos where there is much room to navigate under the sink. Doesn't reflect the reality under my kitchen sink, where there is close to zero room to do much of anything - other than call a plumber and have him/her handle the frustration.

[erikvickroy]

My old Moen reflex hose to the faucet had a leak. Excellent customer support to get a replacement hose. It was very easy to replace except the weight on the hose isn’t enough to make the faucet heads return. I’ve checked for obstructions under the sink. It seems the new hose is a little sticky for some reason, so will try to clean it. It isn’t remotely attempting to return however. It seems it needs more weight.

[jason]

Buy it for looks, buy it for life. I’m installing my second one in three years…

[NinetiesNut]

Thank you so much! Very simple instructions. Installing this faucet was easy peasy!

[ethanmaronde]

I see the last comment is from 2 years ago, but I hope this gets somewhere. Our identical faucet started spinning from the counter and now when trying to tighten the nut underneath the counter-top, the orange pipe is not screwed into the top of the faucet anymore. Doesn't seem to grab any threads either.

[jaymoore]

When you're attaching the hose weight, make sure that you remove what looks like a little toy car wheel on axle.

[feeding]

Thank You! Made installation a breeze!

[torguy]

Step 1: Call the plumber to install
Step 2: Pay the plumber
Step 3: Thank the plumber