AWS re:Invent 2020: Using AI to automatically find insights in email: A rapid prototyping story

Every day, Liberty Mutual Insurance gets thousands of emails and attachments, and most are manually processed. Join this session for the story of how the Liberty Mutual team built a system that can monitor emails and automatically extract key information and insights from complicated unstructured data like email text and attachments. You learn what the big challenges are in working with unstructured data, how anyone can use serverless and managed AI services such as Amazon Comprehend and Amazon Lex to rapidly iterate, and how to identify where machine learning can provide value for your use case.

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