CRM - Whiteboard Wednesday

Customer Relationship Management (CRM) is a tool used by many businesses to keep track of all of their customers and leads. In this video, James Shores describes different types of customers using fun pictures and descriptions:
- The New
- The Scared
- The Confused
- The Happy
- The Sad
- The Angry

A CRM helps you stay on top of your interactions with customers so you always know what has happened in their history. That way, you can remember what they need in order to keep them happy.