AWS AMER Summit Aug 2021: Amazon Connect and the future of cloud contact centers

Amazon Connect is an easy-to-use, cloud-based contact center that makes it easy for businesses to deliver better customer service at lower cost. Amazon Connect is based on the same technology used by Amazon customer service associates around the world to power over a billion customer interactions every year. In this session, Amazon Connect leaders share the latest innovations driving the future of contact centers. Learn about new Amazon Connect features, and hear how businesses have been able to use the AWS Cloud contact center solution to reimagine agent and customer experiences at scale.

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