Customer Success Webinar: Where Should Customer Success Live? And who owns the renewal?

One of the biggest question in customer success is: Where should customer success live in the organization? and who should own the renewal number.

In this customer success webinar we cover the answer to these two questions.

ClientSuccess hosted Jay Nathan, Founding Partner and Managing Director of Customer Imperative, for this month’s customer success webinar series: Where should customer success live and who owns the number?

Jay discussed a model to help you make a decision on where customer success should live in your organization and who should own the ARR number? You will learn two different models for organizing customer success and assigning revenue ownership.

In this webinar you will learn:

• Where should customer success live in your organization
• You will learn a model to determine ARR ownership
• What does it mean to “own” a customer
• How does customer relationship complexity factor in?
• You will learn two models (Inside Customer Success & Enterprise Customer Success)
• Who should own customer engagement activities

Jay Nathan, Founding Partner and Managing Director of Customer Imperative, which helps B2B SaaS companies services to help them grow and scale customer success, from analytics to strategy to execution.

Learn more about Customer Imperative here: