Customer Success Webinar: Customer Success Maturity Index

Boaz Maor, VP of Customer Success, OpenGov, introduces the customer success maturity index. ClientSuccess hosted Boaz Maor, the 2017 Customer Success Innovator of the Year, for this month’s customer success webinar series: How to Build Out Your Customer Health Score Using the Customer Maturity Index.

This customer success webinar was be held Wednesday, February 21st, 2018 at 11:00 am Mountain Time on the topic of building out your customer health scoring approach using the Customer Maturity Index (CMI). This webinar is relevant to leaders of B2B recurring revenue companies of all types, customers success leaders, and practitioners

In this webinar you will learn:

• Why your customer health score may be useless and what to do about it
•The difference between customer health scoring and the customer maturity index
•4 principles of the Customer Maturity Index
•The framework to calculate the Customer Maturity Index (CMI)
Your Presenter

Boaz Moar is the VP of Customer Success of OpenGov, a SaaS platform that transforms how governments budget, measure performance, and engage in the public. Boaz is an industry customer success executive veteran and won the inaugural Customer Success Innovator of the Year Award , at the CS100 Summit, the premier summit for customer success leaders.