Delta Air Lines passengers grapple with travel chaos days after CrowdStrike IT outage

Last week’s CrowdStrike outage continues to disrupt flights around the world.

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[jeffreyz]

Ed Bastien CEO received 34 million dollars last year as his compensation. Maybe they should have used that to invest in their infrastructure.

[SCFLEUR]

And Ed is in Paris right now along with other higher ups getting ready to enjoy the opening ceremonies as the official carrier of the US Olympic Team.

[ProBallerJake]

Never put your medication in your checked luggage.

[LEVELGAZANOW]

LOL! I laugh at Delta after all the criticism they gave Southwest.

[Passions]

I flew on United 2 days ago and it was super smooth, no issues, no delays. What's going on with Delta? Crowdstrike is old news.

[Bluefalcon]

Good luck to those families children and disabled this is crazy

[mattsmelley]

ED...cough up your money and invest all of it

[txbre]

THEY LEFT THIS MAN WITH A 450 LB WHEELCHAIR?! What the heck

[maivaj]

Delta is usually good, but this is terrible right now. No doubt about it, they will most likely lose a lot of money and customers in the long run.

[ceuser]

Lawmakers need to legislate better consumer protection exceeding those of EU standards.

[KimleyBrown]

Poor communication! I did not know my flight was cancelled until two hours before going to the airport. I had already paid online for my bags earlier that day. We decided to go to the airport to speak to a Delta rep. only to find utter chaos people whose flights were cancelled were standing on lines with people whose flights were still scheduled to go. It was absolutely a mess! I finally booked with another airline because Delta is only digging a deeper ditch with so many cancellations!!!

[reecom]

This shows how dependent the world is on computer software; a simple software flight crew scheduling software upgrade caused a massive system shutdown when they couldn’t assign pilots and flight attendants to already schedule flights. Other airlines had backup plans to reduce the flight crew scheduling software outage, but Delta had no contingency plans and just cancelled all their flights. Delta saved on wages and relied heavily on the software program with no backups.

[ItsNat]

I somehow lucked out, feeling very grateful. We flew out to Cali the day before the shutdown, and came back to Mass yesterday. Our flight from Sacramento to Salt Lake was only delayed 30 mins.

[Joshg]

I missed my flight cuz they kept pushing my first one back so I had to rent a car and drive home. I knew a couple that had to do the same thing with young kids and they were 16 hours from home.

[ongo]

Harvard law - couldn’t figure out you’re not supposed to check in meds ….

[JigglyPKMN]

In Delta’s Detroit check-in area last Sunday there was literally one staff working … and 11 empty work stations. I don’t know how that is ok, for the staff or customers.

[Lsmc]

Pay more and hire more people Delta!!! Stop hiring lazy, ignorant people and pay the hard working old timers who know what to do in an emergent situation with top notch customer service skills. And no, Mr. CEO, you have no idea of what it’s like! Go sleep on the nasty floors along with the very people that pad your pockets and then, maybe you would have a REAL idea!!!

[Gamer_Live_Studio]

Honestly at this point they should just have the airport to run on Linux strip out all that Windows garbage and just make the program strictly for airports an airplane flights and that's it and yes put some security on there as well at least and that is it.

[RobertJohnson-hpgz]

Folks, Delta is part of the One World Alliance. You can request to be rebooked with ANY of its alliance members FREE which includes American, United, Alaska, etc. Don’t have time for the trips they can offer you? Fly Spirit which was barely impacted by the shut down (they internally run “old school”), is safer than ANY legacy carrier, with incredibly low fares as long as you pay attention to the baggage guidelines.

Used to be a gate agent, now I’m a flight attendant.

[loreneaustin]

Delta should fire their risk management group.