BA Day 2019: Edin Husejnefendić & Jasmin Ahmetbašić - DevOps Transformation in BH Telecom

Telecommunications market has been disrupted and Communications Service Providers (CSP) are at
the point of relentless change. The shift to digital has created, on one side, new customer and
partner expectations in products and services, type of engagement and level of control. On the other
side Telcos are transitioning from CSPs to a Digital Service Provider (DSP) by unlocking service-
centric operating model for greater agility driving network and IT convergence. The need to achieve
the highest levels of adaptability, speed and efficiency to address market challenges of digital era.

ZIRA DevOps toolchains and pipelines enabled the automation required by BH Telecom to practice
continuous integration, continuous delivery and continuous operations without down-time utilizing
specific software architecture models such as micro services and well documented APIs.

ZIRA & BHT together drew up a structured approach covering People, Process & Technology to
identify actions that improve practices across each of these categories. This DevOps Transformation
covered the end-to-end software delivery lifecycle including an expanded set of stakeholders such as
business owners and end users, and industry-proven practices. Continuous delivery was the desired
future-state achieved with the application of a DevOps approach.

Join us to learn more how ZIRA helped BH Telecom to address challenges related to:
- Total Cost of Ownership (TCO),
-Instant time to market,
- Omnichannel Digital Interactions,
- New Business Models,
- Operational Agility,
- and Improve Customer Experience.