Amazon DSP Drivers Reveal The Challenges Of One-Day Shipping

Amazon has more than 115,000 drivers working under independent small businesses - Delivery Service Partners, or DSPs - who deliver Prime packages to doorsteps with one-day shipping. We talked to current and former Amazon DSP drivers about the pressures of the job. From urinating in bottles to running stop signs, routes that lead drivers to run across traffic, dog bites and cameras recording inside vans at all times - some of the 115,000 DSP drivers have voiced big concerns.

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Amazon DSP drivers reveal the challenges of Prime shipping

[samsosa]

I guess I can wait an extra day for whatever useless crap I just bought if it means that my fellow American can use a real restroom or not risk lives on the road.

[TallSilhouette]

The fact that some of the hardest working, most essential Amazon workers aren't even Amazon employees is ludicrous.

[tjr]

As a dog owner, if you know your dog is aggressive towards strangers and you’re expecting a delivery why in the world would you have your dog out roaming the yard without restraints??? The dog owner should face charges.

[digvijaysingh]

The fact that 2 years have passed since this video and not a single thing has changed..

[HalkerVeil]

Wait so they're not responsible for their drivers, but they record them every moment of the day?

[mfinite]

As a DSP you're wearing an Amazon shirt while driving an Amazon van and using Amazon software to plan your route on Amazon's schedule. That is not an independent contractor and I can't believe this hasn't been litigated yet.

[randomrandomness]

The fact Amazon doesn't directly employ these drivers just says it all. As long as the customer gets their purchase neither Amazon or the customer cares.

[mkloven]

The main problem is that there’s TOO many packages coming in. For a lot of drivers we do have to pee in bottles because if we try and to find a bathroom we lose time and then we scolded when we bring back packages. Sometimes even written up. Edit: one day shipping should NOT be a thing, seriously.

[reishiki]

AMAZON : “Safety is our top priority” but if you get hurt that’s on you.... not our fault

[wallsink]

I respect all you folks who get our packages to us....thank you all stay safe

[AlexisLopez-pbms]

Amazon spends so much time making sure they can say “this is not Amazon’s problem”

[paddyoak]

I was an Amazon delivery driver. I lasted 4 days. They tell you it’s a 12 hour shift, but they don’t tell you that you’re expected to be out there delivering until all of your packages are dropped off. I quit before they fired me. And not all the customers are happy to see you. A few times, I feared being assaulted or shot by suspicious men.

[obeydmax]

After this segment, people who were featured and interviewed are probably no longer affiliated with Amazon DSP.

[SA-honw]

Dog owners who let their dogs bite delivery drivers should be red flagged/banned from having packages delivered to their home. They need to lock up their pets especially if they know they are expecting a delivery as Amazon notifies them with ETA.

[GemmaDaily]

A company that treats its' employees well, need to hire this young lady. She calls a $15. an hour job the best job she ever had. She has no benefits. She is so dedicated, she got bitten by a dog but finishes her shift before she goes to urgent care. She deserves better than Amazon.

[Dannybythebanana]

Since you're part of a separate company who just so happens to have an exclusive contract with Amazon, Unionizing would be challenging.
If a DSP unionizes, Amazon would simply terminate their contract with that DSP and pay for a new one. In order for DSP drivers to unionize, you need to convince the other separate DSPs to unionize as well.

[afalk]

“Safety is our top priority.” No, profit is. At all costs.

[i.robles]

There's a reasons why Amazon is fighting so hard against unions.

[darcy]

As an occasional customer, I'm totally ok with getting a package a few days later if it meant taking pressure off of the driver.

[mattgibney]

I currently work for them now just a summer gig tho before my semester starts. I get around 130-180 stops on average which has about 200-280 packages. It can get crazy but I have learned from other more experienced drivers that organizing your van in the morning when you load is critical!!! Before you deliver. That determines how your day will go, once I got that in check I finish my route way before the time that is needed. My days go fast, no one bugs me, easy money, it’s super chill. I for sure recommend this because it’s an easy job but of course every station is different. I’m lucky mine is filled with super friendly and chill people, I’ve heard other places are way mores strict than ours and they can be annoying.