Refunds and credits in QuickBooks Online

Did you receive money from your customer and now they are asking for a refund? Intuit has made it easy for your small business to issue refunds, apply credits, and maintain credited balances on your customer's account using QuickBooks.

You will also learn how to handle Customer refunds from merchant providers such as Stripe or PayPal to help your bank reconciliation and keep your bookkeeping accurate in QuickBooks Online. 🙌

Timestamps:
0:00 - Candus Kampfer Intro
0:55 - Finding the Customer if you're doing a refund or return
1:37 - Entering Credit Memo in your current time frame
5:17 - How to do refund receipt in QuickBooks
7:55 - Candus Kampfer Final Thoughts

I’d love to connect with you 🤗

#CandusKampfer

[upliftedtales]

Have you found recording refunds in Quickbooks easy?

[eddiegriffin]

Thank you for sharing your personality. Makes learning more fun. How do I link the refund to the invoice? Qb says... Keep your payments and refunds organized
If this payment is related to an existing invoice or sales receipt, select the invoice or sales receipt from All Sales and process your refund there.

[pomexpress]

Thank you for the refund tutorial. I processed the refund exactly as you described, sent the customer a copy of her refund, but the amount of the refund is now appearing as a credit, not a refund, in the customer's account. That was a couple months back and today we received a new order from the same customer. I charged her card for the amount due for this new order, but when I attempted to receive the payment for this new order, QB deducted the amount of the refund as a partial payment on her account, and would not accept the full $ amount I just placed on the customer's credit card

[SabrinaScott-Porter]

Thank you for making this video available, you're a life saver. Although I made a huge mistake and don't understand how to link over payments and when you give them money back. How does that get recorded. I'm missing something.

[sophiestorontolife]

It’s the first time I come here, it is a great video, I will keep watching your videos. Thank you so much

[sridevikrishnam]

I like your videos. If you entered a refund in QB and realized that you entered wrongly n want to cancel that transaction, will that be possible??

[daniellemaddux]

Hello, Candus.
How do I issue a refund to a customer from a credit memo? I have a customer that has a credit memo on file, and they would like a refund of that credit.

[LesaSmith-fs]

I am new to this... So what if I am issuing an actual refund check to my customer and I used the Refund Receipt approach, generated and printed the check and there is a zero balance at the bottom but in the summary window of the customer it is showing and open balance positive for that customer... does that go away when the check clears? I wish QBO would make it so much more streamlined within the invoice and have a button to click to issue a refund with the accounts already chosen from what was in the invoice... less clicking and opening windows is so much more fun! Thanks for your videos!

[Pace]

Hey thanks for the video, what if a customer has an invoice with multiple payments and you want to return one of the payments. It seems like the refund reduces the receivable but I just want to return a payment.

[KathleenVerdiguel]

Okay, so hi Candace, The refund under Invoice Total will not work when a payment was received via Quickbooks - bank (in this case it was a transfer) So, I still need to know how to apply the refund to the invoice. If you can shine some light on that, I would greatly appreciate it! Thanks!

[rontucker]

Thank you for your video. I have an online transaction that I recorded as a Sales Receipt. However, the customer has decided to pick-up on site and not have the product shipped. No product I being returned - only shipping is being refunded. Do I have to create a shipping as a dummy service to facilitate the refund?]

[Musiclovepeace]

what if a customer has several credit memos and we are trying to issue one check? How do we go upon doing so?

[kellybielke]

Mine QBO does not automatically apply it to an invoice.

[marycantu]

I got this part, but how do I then match it to downloaded transactions? It only finds the deposits and not the refunds

[lifeinusa_]

How long it will take for costumer to receive the refund? The invoice already paid and want a partial refund I already refunded it but I dont know she will receive it. I'm new to quickbooks and I just want to learn more about it.

[lauraclark]

How do you credit a particular invoice when there are several unpaid invoices for the same customers that is getting a credit?

[rodneybeliso]

I have a locksmith service and only see most of my customers one time so I don't save them in my customer list. How do I refund partial returns for a one time customer?

[michelleharriman]

How do you enter a rejected or failed bank transfer payment??

[tkm]

Which easier way to record ACH chargeback return transactions that shows on bank or credit card statements ?
Thanks in advance.

[DanVail-un]

In the case where you create a credit for a customer for stale product from a previous invoice that they already paid for. Is there a way to apply the credit when matching from the Bank transactions?