Qorus event: Crafting the ideal service model Exploring the future role of branches

Understanding the role of branches within the broader digital transformation strategies of banks is crucial. Branches continue to play a vital role in building trust, providing face-to-face interactions, and supporting complex financial transactions. With the rapid advancement of digital technology, banks are faced with the challenge of finding the optimal balance between digital and physical channels to meet the changing needs and preferences of their customers.

Our upcoming Best Practice Forum aims to delve into the evolving landscape of banking services and the role that branches will play in the near future. Together with our guest speakers, we will discuss how banks are striving to strike the right equilibrium between the convenience and efficiency of digital channels and the personalized and trust-building aspects of physical branches. Join us to hear an insightful speeches and discuss with your peers.