Royal Mail fined £10.5million by Ofcom for missing delivery targets

Regulator Ofcom has fined Royal Mail £10.5 million for missing its post delivery targets in the 2023-2024 financial year.

The fine is the second in two years, after the watchdog also gave Royal Mail a £5.6 million penalty in November 2023.

Royal Mail said just under three-quarters of first class post was delivered on time during the period, well short of its 93% target.

And 92.7% of second class post was delivered on time, below its 98.5% target, it said.

Chancellor Rachel Reeves said on Friday: “I recognise it’s incredibly frustrating for people when they receive mail late and it’s right that Royal Mail have been fined for failing to deliver.

“The Business Secretary Jonathan Reynolds has met with Royal Mail to be really clear with them about the importance of delivering the service that people rightly expect.”

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[vtechead]

Pointless putting a first class stamp on these days. Some days they prioritise parcels over letters to clear a backlog. You get your letter when they decide to deliver it.

[julianshepherd]

Im surprised.
Most reliable deliveries round here.

[alanholmes]

Stamps going up to 5 quid after this. 😅

[gingerssmelllikecabbageand]

Ha, so a private company took over the contract of Royal Mail, the delivery section, Amazon, boots etc etc, this actually generates a decent profit, 3yrs ago tories went, your not actually achieving private mail delivery. Private companies okay we’ll cut the wage of postal workers and make it impossible to meet quotas. But private company said, okay we’ll sell you back the private postal masters and we’ll keep Amazons, JD sport etc etc and the government went no you’ll do everything you agreed to, do the private company went fine, we’ll deliver a useless postal service.