Change Texecom Smartcom WiFi serving

How to change to a different internet provider with a Texecom Smartcom. For premier elite alarm systems.

[philrobinson]

My alarm company couldnt even help me out. The Texecom instructions in the manual dont tell you how that you have to renable the smartcom from the master panel. This video solved my issue and saved me so much time. Fantastic. thanks so much.

[timbosplice]

Great video! After the storm, had a big powercut and for some reason my Connect forgot the WiFi network.

Knew already about the WiFi button but the passphrase just wouldn’t work. Followed your reset instructions, straight in and then followed the rest of the video to reactivate.

Thanks a lot! Saved a call-out fee!

[MikeReddan]

When you say input master code, would that be the code I use to set/disarm alarm? Thanks

[marianoalmada]

Thanks so much! This helped me a lot and worked perfectly. Much appreciated.

[Lozzie]

Hi. I’m pretty sure I know the master code - it’s what I type into the panel to set/unset the alarm, right? I have used it before when I had to reset it after a software upgrade and the installer showed me what to do. Just don’t want to end up with the alarm going off and not being able to stop it 🤪

[DJShearer]

Great videos, I need to start giving this one to customers.

[criszafi]

Hi. When I’m scanning for my router, it doesn’t appear on the wifi network list. Only shows people who have BT in the area. Any ideas?

[popcultonline]

Not sure if anyone will see my comment, but I have an issue and can't find any information on how to solve it..
I did the initial setup, all was going fine, generated the app code and made a note of it but when the client finally managed to get the app the 60min window had expired. So I followed prompts to generate another app code but it just times out instead and now I've got a com2 fault, smartcom device seems to be disconnecting and I need help to figure out why, could this be from any router settings on the clients side? We have daily powercuts in my city lasting 2 - 4 hours on average, each time I have reconfigured the device WiFi it just disconnects when the LAN is restored after the outage. Can this be solved with ethernet connection instead of WiFi?
Tech support isn't helpful at all here, they keep refering me back and forth to different people and they all keep telling me to do the same thing it's frustrating and running up my bill.

[clp]

Can anyone help ? The left hand light is flashing on the smart box and I'm getting Com 1 and ATS Path faults on the panel, I'm in Bury and happy to pay to get it fixed ?

[maximusg]

I did that - had to reset the password of the unit by mashing the button 10 times - but now it gives me a com1 / ats fault code and I can't change any settings (not even with my engineer code)?

[mobzmobz]

Hi ive done this and now it’s connected to my wifi but its left a message saying smartcom tamper. Tried resetting it but doesnt remove it. Any help?

[victoriaholloway]

I have tried to do this but when I press the yellow button at the start, nothing happens