AWS Summit ANZ 2021 - Using machine learning to supercharge your customer experience

This session dives into how Amazon thinks about customer experience (CX), the trends we are hearing from the market and our customers, and the technology we continue to rapidly evolve and bring to market. Join this session to hear about the new CX products and features being released by AWS, building on our omni-channel cloud contact centre Amazon Connect, increasingly leveraging artificial intelligence and machine learning products.


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Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts.

AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.

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