Keeping Customers Coming Back: Strategies for Consistent, High-Quality Service

Daniel from Scoop Brothers shares with Erica his journey from construction to starting a dog poop scooping business. Initially launching in Rock Hill, SC, he has now expanded to Charlotte. His operations manager handles client communications and logistics, allowing him to focus on growth. Daniel emphasized the importance of branding, marketing, and consistent service. He also discussed challenges like employee turnover and customer service. Despite initial skepticism, he now sees the business as a luxury service, crucial for dog owners. Daniel plans to expand to new locations and continue refining operations.

#entrepreneurship #smallbusiness #customerservice #pooperscooper #pooperscooperbusiness #petwasteremoval

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[Penny-vpn]

I already own a biohazard remediation biz. We deal with a lot of hoarder homes and pet waste is prominent. I decided to add pet waste removal as an add on service to my business. Thank you for all your information.

[maxzorn]

Would love to hear more about lead gen, client acquisition, etc.. would be helpful to learn how the big guys grow. Thank you, Erica, another great episode.

[kyleledon]

Going to rewind & start from the beginning. I did comment the other day on a video suggesting thin thermal gloves you can use and still operate your phone (Amazon) been a great help for me on those cold days.

[kareemfleming]

Love the podcast, can we get more numbers on the next interviews. How many customers? Monthly revenue? Monthly ad spend? Monthly expense numbers? CAC etc…

[Sussudio]

great podcast! helpful insights for many service based businesses

[PresidentMaster]

I am researching all this thinking about getting out of the trucking business and into poop scooping, but I also came up with another ideal use a cordless wet dry vac for the mushy do do

[bethyjames]

great video! you got me wondering: how do you deodorize? do you use the client's yard hose?

[karaleeann]

Will you do a video on how your life has changed financially since leaving the Hospital job and now. ❤

[arisalinas]

What did he use to help him write the script for operation manager

[kyleledon]

Oh update... Just bought a 16 x 8 shed to convert into an office. Too many distractions when in home 😅

[royseaberg]

I can’t agree with him on postpay but that’s just me. I would rather give a refund (if it’s a mistake from me- didn’t scoop, etc) than trying to collect from non-payers. I’m sure most people are pretty good and sometimes life just happens. I think it’s simple you don’t pay I don’t scoop. I don’t want to hunt them down if I scooped and they didn’t pay. Prepay makes accounting simple and gives money at first of month when it’s needed.

[RyanRodri-ov]

So you’re charging $25 per week and that’s 4 times a month which is $100 a month service correct ?

[motogig]

A poop tech. Guess everyone who does anything is a tech.

[MandyAmelia]

Bullshit! Put a notice on that crazy woman to stop harassing your company. It’s one thing to have an issue and express it. But if your company tried to work it out with her and explain that you couldn’t service her area that’s it! Sometimes people are just miserable and bored and need a taste of their own medicine. That’s unacceptable behavior bc she’s mad. People are petty.