Vitesse - Build the Optimal Claims Customer Experience Strategy

121 fireside chat discussion addressing the below points:
1. The role of technology in achieving an optimal customer experience and how it can speed up the claim’s payout journey (e.g. platforms, AI, ect.).
2. Ensuring money is in the right place at the right time, to ensure claims are paid on time and in accordance with customer’s expectations.
3. The importance of partnership between carriers, TPAs, and payment fintech to ensure the customer receives the best experience when it comes to claim payments.

Learning Objectives
At the end of this session, delegates will be able to:
• Describe how technology can help streamline the claims payout process.
• Explain how you can ensure customer satisfaction by having funds in the right place at the right time.
• Summarise why partnerships are important when it comes to claims payments.