SUV left at dealership for first oil change totaled

One Tomball woman called KPRC 2 Investigator Amy Davis after she said a car dealership mechanic wrecked her vehicle and is refusing to take responsibility.

[reeferrick]

Yikes, imagine losing your dealerships reputation over a 30k car

[beersforyearsTM]

She should have to pay 0 dollars, literally she wasn’t even driving.

[slbellue]

She brought it in for an oil change. There is no reason that mechanic should be driving anywhere beyond the garage area to the parking lot.

[anjalicgirl]

30% of a $30, 000 car is only $9, 000, which they could claim from their own insurance. Imagine losing your entire reputation over that amount!

[jasonmurdoch]

The lesson is don't buy anything from Tomball ford, PERIOD

[gwesman]

Why is this even like this? This lady did nothing wrong and now she’s being punished.

[mrsdsparky]

Ummm.
These people never watched Judge Judy.
The dealership took possession of the vehicle and it was damaged under their possession. It was their responsibility to ensure that it was returned in proper condition.

[enigmalfidelity]

What a bad lawyer.
You dont EVER accept an insurance claim against you if you are NOT at fault.
Thats a terrible lawyer.

[noahtrautman]

Even if it wasn’t the dealership’s fault, it still happened under their watch

[clarkanderson]

Allstate: “you’re in good hands” 😂 until you crash

[antondelosreyes]

Am I missing something? What is the car doing out in the streets for a first oil change?

[highrzr]

The dealership has the liability since they were in possession and driving the vehicle at the time of the accident. I hope she contacted the AG about this.

[Jenuin]

She isn’t liable. The fact she needs to go through all this bull is disgusting.

[tt]

I love that they force us to pay for car insurance (as we should) but then insurance companies will do everything in their power to not pay out for repairs!

[solracer]

My mother has a case when her car was at the dealer awaiting service it was hit by another customer’s car being driven by a dealership employee. When she called to ask whether her car was ready they said it would be another week because they were waiting for “parts”. Turns out the car was at a body shop and the dealer was hoping to get it repaired and not tell her about it! Thankfully I went down there myself and when they couldn’t show me her car they admitted to what had happened. They did pay for the repair but they lost not just her business but mine as well!

[dognight]

My wife took in her NEW F-150 in 2014 to the dealership for it's first oil change and tire rotation. The mechanic didn't tighten the lug nuts on one of the front wheels, my wife got on the road and the wheel fell off. A lot of damage to the front end. The dealership said they'd fix the damage for free. I said, "No, your going to give her a 2015 F-150 exactly like the one she brought in and we'll owe exactly what we do now, with the exact amount of months left on the loan, and we'll all walk away from this episode knowing better". The dealership had a NEW F-150 for my wife 2 days later.

[dltk]

So after getting into an accident while test driving a customer’s vehicle, the dealership decided to not call the customer and inform them that their vehicle had been in an accident. And instead lets the customer come pick up the vehicle to realize it’s been wrecked.

[thomasjeffries]

Good job, Tomball Ford. Instead of taking responsibility for the issue and keeping your customer happy, you've chosen to annoy 530, 000 tube viewers.

[NativeAmericanSwag]

I’m an auto tech and there is a lot of tomfoolery going on here!

First off:

Fire the mechanic, you know they got paid for their injuries in her car!

Now another great question is why would the mechanic need to be on the main road with her brand new car for a so called “ test drive” when it was only an oil change?!?

And lastly, for that much damage he had to be speeding or on his phone. The car was in their care, so they are responsible and should have provided a car until she has a new car!

She needs another better attorney, and sue the daylights out of Allstate and the dealership! SMH 🤦🏻‍♀️

[geraldscott]

When a dealer or repair shop is in possession of a car, and something happens to it, they should automatically be 100% responsible for EVERYTHING. This needs to change.