filmov
tv
IT Service Desk Process Improvement Case Study
Показать описание
-----
Brett Knowles walks you through the key steps and deliverables in an example Pm2 Process Improvement project. In this case, for an IT Service Desk.
Brett Knowles
Brett Knowles
pm2Consulting
Process Improvement
BPI
IT Service Desk
Рекомендации по теме
0:05:10
IT Service Desk Process Improvement Case Study
0:02:15
Transforming IT Service Desks: A Project Management Case Study on Process Improvement
1:00:13
5 Ways to Improve IT Service Desk for a Better End User Experience
0:13:04
IT Service Desk KPIs
0:04:34
Improve Service Desk Ticket Intake | Info-Tech Whiteboard Series
1:00:50
Top 5 Ways to Improve Your Service Desk
0:59:15
How to Build an IT Service Desk to Support the Business of Today
1:08:39
The Process Component: Service Desk Processes and Procedures
1:22:00
Six Sigma: Yesterday's News or Tomorrow's Trend? | ProThoughts
0:24:18
Bringing Service Desk and DevOps Together: Yes, It Can Be Done! - TOPDesk
0:02:47
How to Improve Help Desk Performance
0:01:24
Step 4 to Service Desk excellence - Major Incident management
0:13:28
How to Improve a Customer Support Workflow with a Process Map
0:01:12
How to become a high performing Service Desk Manager
0:00:36
The Key to Effective Process Improvement 🤩
0:41:41
ITIL Continual Service Improvement
0:47:23
Webinar: Continuous Improvement for the Service Desk Through Automated Workflows
0:42:43
Webinar: Can analytics really help you improve help desk processes?
0:44:15
How Waitrose radically improved their service desk performance metrics
0:37:47
Customer Talk: How we improved end-user experience with Service Desk
0:17:18
How to implement continual service improvement in your help desk - Part I - Request resolution time
0:08:23
How to be a Successful Service Desk Agent | Module 5 Improve Your Skills
0:07:04
IT Service Desk Transformation in 6 steps
0:24:04
Service Request Automation with your existing Service Desk