Southwest CEO Gary Kelly Discusses Ongoing Business Impact of COVID-19

Southwest Airlines Chairman and CEO continues to provide updates and share his thoughts regarding the COVID-19 pandemic. In this edition of Ask Gary, Gary provides an update on our business, the CARES Act, and more.

FEATURING
Gary Kelly, Chairman of the Board and Chief Executive Officer, Southwest Airlines

Here are some additional insights into the work we’re doing regarding COVID-19 and our aircraft cleaning procedures:

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and company spirit. At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job.

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[michaelpowers]

Excellent transparency. If all businesses acted like SWA, the world would be a much better place. Thanks SWA.

[jeffcunningham]

I love this series man. Your an amazing CEO and are doing an amazing job right now during Covid

[boblewis]

Team Southwest, as soon as I can start flying again, you're who I'll be flying with. Why? You've earned it. I'm just one customer, but I'm one who wishes you all the best. Hang in there!

[elizabethparker]

I am impressed with candor, honesty, tenacity, humbleness. I am also impressed with the many references I hear that would indicate an understanding of who IS really in control! As long as we remember who is in control, we will always be victorious. I am a loyal SW customer because I love the attitude, customer service...I 🧡SWA. I’m praying for all of you.

[vxu]

Proud as a shareholder & customer, 50-year of pursuing excellence, LUV is too precious to America & the world in large

[Zeppelin]

Ive been flying with your airline twice a week this year and thru this covid as well and just want to say tyvm to all of your staff for keeping me safe and getting me there on time your the best thank you very much

[gosikh]

I am sooo proud of SW as a company. I feel that you all should maintain that family you have.

God bless us all.

[nathanhiga]

The eighth one to watch this. stay healthy guys! I love you Southwest Airlines!

[nancyhankins]

Gary Kelly, I hope Sourthwest Airlines survives! I love flying Southwest. I have a daughter who works for Southwest. Everytime I've flown Southwest, the planes are full so that tells me that Southwest is the best!!!!

[Monica---]

Gary, thank you for your outstanding Leadership. I'm so grateful for you and everyone who is working hard to manage this incredible Company during this very challenging and uncertain time. I'm going to do my part. Thanks for your encouraging message. My thoughts are with you as you champion a way through this for all of us and our loyal Customers. ❤

[JuanAdam]

Good one, Gary! Thank you for the straight-talk and the morale-boost. We'll get through this together.

[albertod]

SWA for me is the best I prefer this airline not because of low fares not because of open seating it's because I've never had a bad experience flying with this friendly atmosphere it's pretty chill to :)

[drinaz]

I average ~130 flights/year with LUV and fortunately flew 2 last week after a month shut-down! I can't wait to get going again. Stay strong!

[firebolt]

Stay strong Southwest Airlines, & may the force be with you always & forever on, my heart is open all the time for you all💗🌠✨🌌🌎🌍🌏

[jeffhetschel]

I feel a responsibility to fly SWA.Gary, start a campaign to “Lets go Fly-n- America” .Tickets to just go places SWA goes!! I remember back “in the day” I bought a 10 pack oF SWA legs Do that again! Offer a “Send a Front Lines” Hero on a vacation Ticket where I could buy a Ticket for those who just saved us! FIGHT FIGHT FIGHT... WE WONT LET SWA DOWN!! We are so sick of “being home” Lets Go Fly-n

[technole]

Next week's results on how much cash they are burning daily is going to be telling on what happens in the next few months. 50% capacity cut doesn't feel like nearly enough with pandemic load factors. Do appreciate Gary's honesty, he's always been like that.

[fredricunderhill]

Gary, your history has documented your words. Further, the MAX debacle may have a silver lining.

[notarymasters]

customer service it is seriously lacking for the Nashville Tennessee BNA terminal.

[gosikh]

I feel that this kind of Bio weapons or viruses can be man made, not saying that Covid is.

Plan such that, you are prepared for the future.

[omarijoseph]

i hope with this much time on their hands that the airlines take this time to clean & disinfect their dirty contaminated planes before taking back to the skies, after all, they are the ones who partly responsible for helping the spread of this deadly virus.. all the years of high overpriced fares and high extra fees are now being taken back from them. They should realize that they don't have the power of our pocket but we do of theirs..