The Key to Customer Experience Success | 5 Minute Sales Training

Customer experience is not just a program; it’s a way of life that defines your brand. But here’s the catch: your customers—not you—get to describe their experience. In this episode, we dive deep into the heart of what makes or breaks a CX strategy.

Learn why respect is the cornerstone of excellent customer service and how even simple actions, like answering a phone call, can drastically improve your CX performance.

We also welcome industry experts Molly Carmichael from Zonda and Bob Mirman from Eliant, who share their insights into common CX mistakes and the power of communication. Are you ready to level up your customer experience game?

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Thank you so much for taking the time to watch this video. Believe it or not, I read about 99% of the questions and comments that my followers post. :) If you enjoyed the video or have questions, please let me know in the comments section below!
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Jeff Shore is a highly sought-after sales expert, speaker, and author. For over three decades his innovative and real-world selling strategies have helped train sales leaders all around the world. Jeff’s unique approach to sales is informed by understanding the psychology of why people buy. Once you understand why people buy you can reverse engineer your sales style to meet the needs of the customer.

Unlike some sales trainers, Jeff teachers his sales professionals to abandon scripted sales presentations, obnoxious closing lines and other antiquated “used car salesman” techniques in order to make meaningful, emotion-centered connections. Unsurprisingly, these sales strategies really work: last year, Jeff’s residential real estates sales training clients sold over $25 billion in residential real estate. If you are a sales manager or executive looking for ways to increase profits, better train your sales team or simply just “level up” in your current market, Jeff’s leadership training methods are going to get you there.

LEARN MORE.
EARN MORE.
ENJOY YOUR LIFE MORE!
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00:00 You do not get to define the customer experience
00:53 The St. Jude customer experience
01:54 The Sacramento River Cats customer experience
03:42 Molly Carmichael and Bob Mirman
03:51 Pick up the phone
04:42 Countless surveys, builders are selective to creating the experience
06:16 The buyer's persepective
08:19 Find out the customer's preference

#customerexperience #salestraining #summit2025

[DanHulings]

Success is not built on success. It's built on failure, It's built on frustration. it's built on fear that you have to overcome. I pray that anyone who reads this will be successful in Life

[kendrarusso]

Go above and beyond the client expectation!!! - SERVE the client!