IAM CX Podcast - What C-suite Wants from Customer Experience and How CX Leaders Should Deliver it.

We're thrilled to announce the release of our latest IAM CX Podcast episode, "What C-suite Wants from Customer Experience and How CX Leaders Should Deliver it," featuring the extraordinary Patty Soltis.

Dive deep into the world of Customer Experience with Patty, a seasoned CX practitioner, consultant, and analyst with over 30 years of experience transforming organizations. From her impactful tenure in retail with giants like Neiman Marcus to her current role at Upwork, Patty has consistently leveraged CX to drive profitability and foster customer-centric cultures.

In this episode, Patty shares:

Insights on aligning CX strategies with C-suite expectations.

The importance of viewing every business aspect from the customer's perspective.

Strategies for engaging your organization across functions to champion CX.

Whether you're a CX leader looking to elevate your strategies or a C-suite executive aiming to understand the value of CX, this episode is packed with actionable insights.

#IAMCX #CX #CaribbeanBusiness #CustomerExperience #CXPodcast #Leadership #Csuite #Upwork #PattySoltis

[rhondaglynn]

I learn something new in every episode