Phil Jordan - Group CIO of Sainsbury’s - creating the impetus for change

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In this #LeadershipDeepDive episode, Phil Jordan, Group CIO of Sainsbury's, talks with Hendrik Deckers about digital transformation in a multi brand and multi channel retail business, challenges of such change, getting the most out of enormous amounts of customer data and legacy management. Phil also shares his view on gaining flexibility while using multi-cloud.
Throughout this conversation, Phil talks about the importance of transparency and fairness and how these values helped him to become a true leader of change.
Watch this interview to learn and be inspired by Phil Jordan!

TABLE OF CONTENTS
01:18 | Introduction: Phil Jordan’s background
More than 30 years of experience in IT - from working in IT to lead IT teams
02:27 | About Sainsbury’s
Multi brand and multi channel retail business
02:58 | Transformation
Telefonica was a major, multi-country digitization of the business
Sainsbury's transformations is more about data
03:53 | Transformation - biggest challenge in Telefonica
Getting the business to recognize that it needed to change.
Transformation = cultural challenge
05:33 | Transformations - making all the necessary changes in a company with long tradition
Change and innovation in Sainsbury's DNA
07:50 | Sainsbury’s culture of change
Customers demand change.
Sainsbury's has been ready and open to change.
09:00 | Transformations - becoming an ecosystem
Real shift in IT: moving away from commoditizing the "T" and real explosion of the three "Is": information, innovation, integration. Three Is are becoming key pillars of how to become a platform business.
10:15 | Facilitating the transformation
Not working on projects anymore, but on products.
Integrating brands together and creating one, multi-channel and multi-brand business.
13:37 | Transformation - from project to product
15:08 | Happier teams
Empowered teams which are in control
16:35 | Managing legacy
Product-based models drag legacy problems out of IT ownership.
18:09 | Cloud - current status
Long-standing cloud experience with successfully deploying many new applications and services into the cloud
One of the few retailers to work as a partner with AWS
20:17 | Cloud - managing multi-cloud
Good partnership with Amazon
Using Azure and GCP too
22:02 | Customer data - getting the most of it
30 million customers are the biggest focus area
Being multi-brand and multi-channel is enabling customers to understand better everybody else
24:45 | Customer data - using advanced technologies
Using the data to personalize user experience while putting a lot of emphasis on trust
26:46 | Strategy on Open Source
Very strong engineering culture and a very strong drive towards open source
Opportunity to engineer new solutions and contribute back into the community, e.g. open source ecommerce solution
28:28 | New exciting domains in technology
Video analytics make the shopping experience even more seamless and intuitive
Augmented and virtual reality on general merchandise business
30:18 | New technologies - customer limitations
Some customers don't enjoy walking out from the shop without having a conversation so ALL customers' needs must be taken into account
31:46 | Internal organization
TBM framework for effective organization of 1600 people in IT and digital:
2 CTOs, CISO, technology management and transformation team
33:54 | Phil’s role and value to the company
Chief transformation officer and the leader of change at the business level.
"My job is to create the impetus for change, deliver great change.”
35:28 | The future of CIO and CTO in the business and Phil's plans for the future
CIO and CTO will not only not disappear, but there will be more businesses led by them
Becoming a non executive is a next step
39:53 | Phil’s management style
"Transparency drives speed in the business"
Monday huddle meetings that Phil runs in person to engage and inform his teams
42:22 | Phil’s leadership style
"I'm pretty tough, but I'm very honest"
"We feel like technology has a real voice on the table, we feel like we're really driving change”
43:44 | MBTI Profile – Architect
Curious and resilient, yet introvert
45:51 | Phil’s ways to relax
Family is what relaxes Phil
Sport plays an important role
47:12 | Phil’s core values
Hard work, integrity, honesty and a very strong sense of justice and fairness
48:10 | Phil’s mentors
Jeni Mundy, Vodafone: "she put her values and the values she wanted to create in the team almost beyond everything else"
50:02 | Ups and downs
Work overseas (Kenya and Spain) - a life changing experience for Phil and his family
The worst point in Phil's career was to take the decision to leave Vodafone
"It's better to join the dots and then be brave enough to call it out”
57:09 | What makes Phil happy
"I love to win"
Making a contribution and recognizing one's work, but also the work of others
58:38 | Advice for people starting out
"Make sure you know the business as well as everybody else does"