How to Fix Fetch Data Timeout Errors on cPanel with Node.js and MongoDB

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Understanding the Problem

The error message you might encounter looks something like this:

[[See Video to Reveal this Text or Code Snippet]]

This essentially means that your application is struggling to connect to the MongoDB database on cPanel, and it's timing out after a specified period.

Key Points to Understand:

The timeout duration is set to 10 seconds (10000 milliseconds).

The operation in question is trying to use the findOne method to query the database.

What's particularly annoying is that everything works fine on other platforms but not on cPanel, which may indicate a configuration issue.

The Root Cause

The primary reason for the timeout issue while querying your MongoDB on cPanel is related to a blocked port of MongoDB. This can happen due to several reasons, including:

Firewall settings: Firewalls may block certain ports by default, which can prevent your application from accessing the database.

Incorrect MongoDB URI: If the connection string you are using to connect to MongoDB is not set up properly, it might not reach the intended database.

Solution: Steps to Resolve the Timeout Issue

Step 1: Verify Firewall Settings

Since the timeout is usually linked to a blocked port:

Check if cPanel's firewall settings are allowing outgoing connections to your MongoDB port (usually port 27017).

You may need to open this port in the firewall settings on your cPanel, or contact your hosting provider for assistance.

Step 2: Check MongoDB Connection URI

Ensure your MongoDB connection string is correct. Here’s how to verify it:

Double-check the username, password, and database name in your MongoDB URI.

After verifying these credentials, ensure the URI structure adheres to the right format:

[[See Video to Reveal this Text or Code Snippet]]

Make sure you are using the correct host and port in the URI.

Step 3: Test Database Connectivity

To further confirm that the issue is related to connectivity:

Use tools like MongoDB Compass or Telnet to check if you can connect to MongoDB on the specified port from your machine.

Step 4: Utilize Connection Options

[[See Video to Reveal this Text or Code Snippet]]

Final Checks

If the problem persists, consult with your hosting provider for additional guidance as there might be other system-specific configurations involved.

Conclusion

Now you can relax knowing that your MongoDB queries will work seamlessly on cPanel, just as they do on other platforms like AWS!