Hilton Grand Vacations' Picks: Best Hilton Hotels in the World

[kemerernicholas]

Please contact me about being lied to by a representative when I payed my balance then when I was sent my confirmation email it was a completely different month?

[tzhang]

The Hilton Garden Inn San Francisco Airport in Burlingame is beyond unreasonable. If you want to be insulated as a paying customer, go ahead and book it. I hope you will enjoy their peloton offering.

Here is what happened to me. First I checked in using the app and got my digital key. When I arrived, there is another guest in my room. We went to the concierge, they told us this happened because we shared the same last name - is this a legit reason? Anyway, they gave me a new room at a lower floor. The next day, when I check out, they asked for my credit card. This was surprising because I put my credit card down when booking and was not asked when checking in. Plus, there were two rooms assigned to me. It’s reasonable for anyone to check a few details before handing out the credit card. Not to mention that it was 8:30am, hours before the check out time. I have every right to confirm the legitimacy of the request for credit card. However, the woman at the front desk accused me of refusing to pay and interrupted me multiple times when I tried to explain to her why I needed to check a few details before putting my credit card out. Also, she threatened multiple times about calling the police without listening.

If you think the above is ridiculous, hold on. After I made a few calls to the hotel customer care and my credit card company, I was ready to pay. So, I went to the front desk and asked to put down my credit card. During the process, I found out that that women was filming me using her personal phone! Without my consent!!