5 practical steps to capturing, calculating, displaying and using KPIs in a shared service center

Imagine this: you work for a business that has multiple business lines, tens (if not hundreds) of business units and multiple ERPs. And in this complex shared services environment, you are expected to provide the business with year-on-year savings and an improved service, running the multiple processes, and perhaps multiple functions.

But there's a big problem. You are struggling to capture your metrics and indicators across this fragmented and complex landscape. In a recent survey of large complex organizations, it became alarmingly apparent that 86% of respondents were using MS Excel to accumulate, calculate and display metrics.

This figure suggests that capturing and reporting on metrics and KPIs is patchy, not 'real-time', not credible and therefore not to be trusted, and not providing meaningful information to the business.

Join this compelling webinar to find out what the 5 practical steps are to capturing, calculating, displaying and using KPIs and metrics in a complex finance shared services environment.

We will be looking at behavioral techniques, communication strategies, tools and applications so that you can start using the data you capture as a impactful tool for process and performance improvement.

If you know deep down that your metric and KPI capturing and reporting is not as strong as it should be, or if you want to start offering this service to your business unit customers, then register for this insightful webinar right now.