AWS Summit SF 2022 - Salesforce delivers seamless customer experiences with AWS (BIZ301)

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Contact center agents are bombarded with an increasingly high volume of calls and issues. Companies can leverage AI-powered agent recommendations, boost agent productivity using real-time transcription, and empower supervisors with real-time omnichannel visibility—thus delivering seamless customer experiences. Join this session to learn how Salesforce is leveraging AWS services in their Service Cloud Voice offering to transform the agent experience.

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Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts.

AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.

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