Samsung is a GARBAGE company!

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[donmerrigan]

I don't see how a forced update that changes contract terms could be considered legally binding.

[rossmanngroup]

I have never been sponsored by a smartphone company, a hardware company, or any company. I don't think this video is making my channel more brand friendly. I like it that way. :)

[fourflusher]

The way they push accepting the terms of service in Samsung Pay is very sneaky--forget receiving an email beforehand where you can thoughtfully weigh the pros and cons; it shows up WHEN you pay with it--you know, when you're at the checkout counter with people behind you and you have to complete your transaction within mere seconds: "Terms of Service have been updated, press here to accept"--of course you're going to accept. It's basically a hostage situation at that point.

[bytoadynolastname]

Requiring arbitration should automatically be proof of premeditation, and require the company to face additional penalties if they ever have to recall product.

[平和-vz]

I really hope we'll get a Framework smartphone with:

- User removable battery
- Micro SD Card slot
- Headphone Jack
- IR Blaster
- A compact form factor (under 6 inches)
- Physical privacy switches for mics/cameras/antennas
- Very long software support

[philhunter]

Got my television (Samsung) fixed for free due to one of those class action deals. I guess they’re covering their collective asses to ensure that won’t happen again.

[ReturnOfHeresy]

"Sign away legal rights or we'll brick your phone." Seems like extortion to me. That's a nice phone you have there, would be a shame if it stopped working, sign this legal agreement for security protection, or else.

[believeroflight]

question is how is it even possible that Samsung is allowed to deny a class action lawsuit. Is this something that companies should have a control over.

[JohnSpo]

I've been thinking about this for a long time; what's to stop every single company that manufactures and sells goods/services to customers from making you agree that by using their product you cannot sue them? It's getting to be absurd. Having to agree to new terms to continue using a product "you own" (or at least bought) seems like coercion or extortion. We need new laws in regards to software and software driven products. Consumers need to close this licensing loophole.

[elwakka]

You will probably never read this: but while i was sad you were doing less repair videos, i love how open you are about everything. Good and bad. I hope you even talk about your own business failures and fuck ups too.

Anyway, you are single handedly doing more good in the world than almost all of the population by trying to stop big companies who think they are untouchable and can stick the tip in all of us, and ignore the law.


Your channel is like the news…. But like “how not to get screwed”

[festiva]

It's funny because time and time again the courts say "you can't sue us" doesn't actually stand in their eyes.

[teardowndan]

IMO, "forced arbitration" clauses should be non-enforceable. They can only attempt this sort of BS because their customers have no real competition to go to when you screw them over.

[Lazy]

We have a family friend that’s a lawyer & says you can still sue them and take them to court, it just makes the process a bit longer and a bit more difficult & it’s more to make people give up easier or not even try to sue. Their hope is people will simply submit and go through arbitration (as it’s cheaper). Personally it’s a red flag when they put that clause in because it shows that they are certainly doing something that they are not supposed to be doing.

[Matthew-ycnx]

I would imagine if Samsung tried to ram through these ToS via a mandatory software patch to Australian or New Zealand consumers the terms would be ruled unenforceable by the courts, and the ACCC/NZCP would probably sue Samsung.

[AnthonyGoodley]

Seems to me that this is the perfect time for some new startup to develop a cell phone with all the right features that people want. They could steal massive market share even if the cell is thick as a brick at this point as people are fed up with the BS.

[aKMan]

And people called me paranoid for perpetually pausing my phone's manufacturer software update... Seems like each phone company plays not-evil until they get enough market share.

[Thiccolo]

Samsung lets you unlock the bootloader, BUT they threatened to disable the cameras if you do so. Effectively making one of the most important features of a smartphone useless.

[PirateZ]

I feel as a disgruntled consumer, I'm met with either apathy from my peers or looks like I'm talking about a conspiracy theory when I say companies are inherently anti-consumer and all they want to do is "innovate" on ways to screw us by cutting costs

[Sumanitu]

Everyone is now doing this. From Blizzard a few weeks ago (putting it in their EULA and logging you out of battle net til you agree), to rental companies (putting it in the lease you sign to move in or stay another term). You agree to sue them solo and not be part of a class action lawsuit. This sh*t should be illegal but US congress has proposed a bill 6 times in the last couple decades. It got through the House of Representatives twice. Look up the FAIR act

[Phantomthecat]

In Australia you cannot waive, dilute or remove a customers rights under Australian Consumer Law by use of T’s and C’s - which this does, so is worthless over here thankfully.