Genpact CEO Tiger Tyagarajan: Digital Transformation Isn’t About Technology, It’s About People

Tiger Tyagarajan is CEO of Genpact, a global firm that advises clients on digital transformation. Tyagarajan helped transform a division of General Electric (GE Capital International Services) into Genpact, a company that now has more than 100,000 employees and annual revenue of $4 billion. He says there’s an important difference between simply “digitizing” your company (by, for example, automating tasks) and truly transforming it digitally, which goes beyond technology to develop the people and processes that make up a firm’s culture.
For this episode of our video series “The New World of Work”, Tyagarajan sat down with HBR editor in chief Adi Ignatius to discuss:
• The promise, and limits, of emerging AI technologies like chatGPT, and how they could augment what employees do without necessarily replacing them.
• The long-term promise, but short-term dangers, of the metaverse.
• Surprising leadership and team-dynamics insights from cricket. “If there's a game that teaches you grit, it's cricket,” says Tyagarajan, who is passionate about the sport.

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[CameoMagic]

I agree with your statement at 8:44 that AI will make the cost of so many things lower. You're very optimistic about the effects which is good to hear. I don't know that I have the exact same enthusiasm.. maybe it's me fearing the unknown.

[LemurHT]

This new digital era will help us disconnect to connect. This phrase is often heard when you need to take time off social media and connect with the people around you. I can see how AI and digital tools will help facilitate this connection by refocusing tasks that often consumed significant amounts of time and reducing them to minutes and hours. This, in turn, allows you to connect with clients, coworkers, and team leaders in ways that will be beneficial to a company's culture. It will encourage people to think again and not be reduced to mere human labor that spends all day performing the same routine activities.

[aletcorrea]

Great discussion! Thank you for going deeper on the Digital Transformation theme 👏👏

[smallbusinessunleashed]

Under his leadership Genpact had grown multifold in terms of revenue and headcount

But opposite to culture and employee satisfaction has hit the bottom.

[mmss]

GE has the ability to automate the Processes and Businesses in an automated way.... to make GENPACT automated and its gives people the ability to make the world one via people, Processes and technologies across the world

[onscreen]

Absolutely agree with Tiger on this. Digital transformation is indeed about the people, their buy-in, and their ability to swiftly embrace new technologies for real engagement. Great insights!

[antoniosalinas]

Indeed, very interesting discussion!!, great questions and responses

[geethaganesan]

It is nice to see you talk about the need for increased levels of curiosity and focus on empathy. But with current younger generations so focused on their online presence than mingling in person with people, how do you suggest schools and colleges help the kids re-focus?

[abhinavkaul]

I am looking for Youtube videos where I can watch some real RPA projects (really real world not hypothetical examples). Can someone please recommend a Youtube video where I can see those?

[wghost]

Great discussion, i couldn't agree more

[gvttdxx]

It think we are getting into the new digital era where we are about to press the restart button, or it has been already pushed, if I am realizing it little late. The only thing I am afraid is that AI is about take control on many things and would take the path it is programmed to, and humans will loose control on it soon. It may not have happy ending like in movies. So we need to be responsible and cautious about its usage, applications and implementations.

[mandeepsuri]

worker in a kinara shop in the capital of Delhi and not knowing English properly will never know the depth of ai...

[zwm]

These answers or responses are so generic and I feel these aren’t anything we have never heard before

[Gx]

Completely lost me at the hard on for ESG, especially when you began to mention diversity, equity and inclusion. Insane that you want that to be a central part of your long term strategy. You will only attract the same like minded woke folks, which would feed into the same minded woke investors, stakeholders, etc. Go ahead and create your echo chamber chasing after the next woke agenda and slogan.

[eemann]

Is "learnings" a correct word in English, American or British, or is it grammatic blunder that exhibits not only a different language( Hindi, German just whatever the speaker's native language) interfering not only with this immediate instance of expression, but entirely different cultural conceptions of meaning and value?

[WGPower_Nonchalant_Cafe]

This is some sketchy BS right here. All this optimization wizardry is what got us here in the first place. Let's just take humans out of the equation... That's how you get skynet.