Chapter 4, Communications and Documentation

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After students complete this chapter presentation and the related course work, they will have an understanding of therapeutic communication; means to communicate effectively with special populations such as children, geriatric patients, and hearing- and visually impaired patients; methods and procedures for effective communication; components of effective written reports, types of written reports, and ways to correct errors found within written reports; documentation of refusal of care; special reporting situations; use of medical terminology; communications systems and equipment; regulations and protocols governing radio communications; and communication with medical control and hospitals.

0:00 Introduction
0:11 National EMS Education Standard Competencies (1015)
0:56 Introduction (2 of 3)
3:08 Therapeutic Communication (2014)
5:24 Nonverbal Communication (3 of 3)
8:06 Communication Tools
9:55 Interviewing Techniques to Avoid
10:22 Presence of Family, Friends, and Bystanders
10:52 Golden Rules (102)
11:31 Emotional Intelligence (1 of 4)
12:38 Emotional Intelligence (3 of 4)
17:34 Communicating With Visually Impaired Patients (3 of 3)
19:23 Mission-Critical Communications (1 of 2)
20:17 Patient Care Hand-Over (2 of 3)
22:09 Written Communications and Documentation (1 of 2)
23:59 Types of Forms
27:35 Health Information Exchanges (HIES) (1 of 2)
29:06 Reporting Errors (1012)
30:19 Documenting Refusal of Care
31:42 Special Reporting Situations
32:06 Communications Systems and Equipment
32:30 Base Station Radios
33:49 Repeater-Based Systems (1 of 2)
34:45 Digital Equipment
35:24 Cellular/Satellite Telephones
35:56 Other Communications Equipment (1 of 2)
37:25 Radio Communications
40:32 Communicating With Medical Control and
42:16 The Role of Medical Control (1 of 2)
43:04 Calling Medical Control (1 of 3)
45:04 Maintenance of Radio Equipment
45:45 Review