Process Mining for Customer Journey Analysis

If you analyze processes from a customer perspective (often across multiple channels such as phone, web, in-person appointments, etc.), you typically face a lot of diversity and complexity in the process, but also issues of data handling and automation.

Watch this webinar recording to learn more about these challenges, and to see how they can be addressed through an iteration of data preparation and process analysis steps.

The video recording shows:

– Challenges in process mining for customer journeys
– Putting the analyst in charge through integration of data preparation and process analysis
– Live demo based on UXsuite (data collection and preparation) and Disco (process analysis)

For more information, please read the accompanying article on our blog here:

[hrishikeshdeshpande]

Brilliant! Watching this in 2017, and i am still amazed by the possibilities of process mining.
I've tried to use this in a couple of assignments in Manufacturing Excellence. Although most of the manufacturing industry isn't yet capable to capture data at activity level. They just have it a very high level, hence i wasn't really successful. I am still hopeful.