Achieving Digital Transformation with Intelligent Assistance

A discussion on the opportunities for intelligent self-service in business processes, employee and citizen services. What problems do IAs solve for customers (end users) and for the customer experience professionals? What are the challenges facing system integrators and BPOs in selecting services in the critical path for real-time customer care?

Speakers:
Sumeet Vij, Chief Technologist, Booz Allen Hamilton
Anand Sekhar, Director, Automation, KPMG
Priyanka Khaitan, Head of Emerging Technologies, SAP Labs
Amy Stapleton, Analyst, Opus Research

From the Intelligent Assistants Conference San Francisco hosted by Opus Research, September 12-13, 2016.